SALARY RANGE: MINIMUM MID-RANGE MAXIMUM
$15.77 $19.71 $23.17
ACCOUNTABILITY OBJECTIVE:
Effectively cross-sells and uncovers sales opportunities while delivering extraordinary
member service to both existing and potential new members. Educates both existing and
potential members about the benefits of banking with Trumark Financial.
RESPONSIBILITIES:
1. Thoroughly understand each service and benefit that the credit union offers and
how they interrelate into one financial package.
2. Interviews loan applicants; verifies that all necessary forms are accurately
completed; processes all loan requests with the exception of Home Equity and
Mortgage applications; disburses approved credit upon member request.
3. Actively markets and cross-sells current and new products and services of the
credit union and educates members on the benefits and features of new, as well as,
existing services. Also insures that all supporting documentation is properly
completed; inputs account information into system to establish service; performs
general account maintenance as per member’s request; forward all documentation
to Headquarters.
4. Regularly uncovers members with investable assets and sources them accordingly
to the appropriate financial consultant.
5. Stays current with the usage of technology such as i-pads and smart phones,
demonstrating their usage in mobile banking to members while migrating them to
alternative delivery channels when appropriate.
6. Periodically supports the call center during high volume periods
7. Can process all sales and service transactions including all teller functions
8. Effectively handles service complaints and escalates appropriately
9. Performs duties at other branch locations when necessary.
10. Interviews real estate loan applicants; verifies all necessary forms are accurately
completed; ensures all necessary supporting documentation is attached to the
application; forwards application package to the appropriate department for
processing.
11. Utilizes sound business judgment in analyzing loan applications in accordance
with associated loan officer designation.
12. Prevents controllable losses through strict compliance with all security and
compliance policies and procedures including, but not limited to red flags, fraud
alerts, Chex systems, audit control and any other loss prevention processes
currently in place.
13. Performs Home Equity Settlements. Prints out Home Equity Loan Settlement
Packages.
14. Maintain at least a satisfactory rating in all goals.
15. Remains active in credit union training programs. Complete the position’s
present curriculum as outlined by completing the following – credit union annual
required compliance training and the supplemental courses listed within the
prescribed time. Follows policy and procedure daily to ensure compliant with
current regulations.
16. Required to attend Bank Secrecy Act training annually
17. Complete all other task, assignments or functions as assigned and/or required.
QUALIFICATIONS:
Education/Experience: A High School diploma or equivalent, with a good
mathematical aptitude.
Minimum of 1 year of branch or equivalent experience with
a financial institution. Continuing education preferred.
Other:
Ability to communicate effectively, both orally and in writing, with
members and employees.
Excellent attention to detail and organizational skills with the ability to
perform expeditiously and accurately without constant supervision and
frequent interruption.
Excellent technical aptitude.
Ability to learn all aspects of the credit union.
Basic knowledge of Word processing and spreadsheet programs.
Nature of position creates the possibility of temporary or permanent
reassignments within TruMark Financial’s branch office network.
Must have conflict resolution skills.
Flex time may be necessary to accommodate the needs of the branch.
Being a team player that is considerate of other employees.
Ability to multi – task under pressure.
Language Skills:
Ability to read, analyze, and interpret compensation, tax, financial, legal, regulatory
reports and documents. Ability to respond to common inquiries or complaints from
members, regulatory agencies, or members of the business community. Ability to
effectively present job related information to employees.
Physical Requirements:
The physical demands described are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Must be available
and willing to travel to such locations and with such frequency as the employer
determines is necessary or desirable to meet its business needs. Must possess sufficient
manual dexterity to skillfully operate standard office equipment including but not limited
to: a computer, typewriter, adding machine, facsimile machine, photocopier, and
telephone. A telephone device to enhance hearing will be provided if needed.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand;
walk, sit; use hands to finger, handle or feel objects, tools or controls; reach with hands
and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
The employee must occasionally lift and/or move up to 30 pounds. Specific vision
abilities required by the job include close vision, distance vision, color vision, peripheral
vision, depth perception, and the ability to adjust focus.
Availability Requirements:
Regular Hours and Attendance: Must maintain regular and acceptable attendance and be
available to work your normal scheduled hours per week. Or such hours per week as
TruMark Financial determines necessary to meet the members needs.
Overtime, Weekends and Holiday Requirements: Must be available to work overtime,
weekends and holidays as TruMark Financial deems necessary to meet its business needs.
Work Environment:
Work environment characteristics described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job.
Employees must be able to relate to other people beyond giving and receiving
instructions: (a) can get along with co-workers or peers without exhibiting behavioral
extremes; (b) perform work activities requiring negotiating, instructing, supervising,
persuading or speaking with others; and (c) respond appropriately to criticism from a
supervisor. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
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