Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services.
Any combination of related education and experience may be substituted
Licenses or Certifications:
None
Notes to Applicants
A detailed, complete City of Austin employment application is required to evaluate your qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application. Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application.
This position must travel between various locations as a part of the regular job duties and the individual may be required to drive a City vehicle. The successful candidate must be in possession of a Texas Class C Driver’s License. A driving record verification will be conducted. Applicants for positions for which City driving is an essential function must meet the standards of the driving program: age 18 or older, current applicable driver’s license, proof of insurability, and no more than six points assessed on the driving record. This position falls under the COA safe driver program.
All Austin/Travis County Health and Human Services worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any A/ TCHHSD worksite – including parking lots, garages or in any personal vehicle located on the premises.
This position will require a pre-employment Criminal Background Investigation ( CBI ).
If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate and/or graduate degrees, will be required.
Veteran candidates will be required to provide a copy of their DD214 at the time of interview.
Please note that the Department may close the job posting at any time after 7 days.
The ability to speak both Spanish and English would be helpful
Multiple Patient Representative positions for Immunizations, STD , TB and Refugee clinics may be filled from this applicant pool.
Pay Range
$16.32 – $20.31 per hour
Hours
Monday – Friday, 8 AM to 5 PM, occasional weekend and after hours required
Job Close Date
11/27/2015
Type of Posting
External
Department
Health & Human Services
Regular/Temporary
Regular
Grant Funded or Pooled Position
Grant Funded
Category
Professional
Location
RBJ Building- 15 Waller
Preferred Qualifications
-Extensive knowledge of Microsoft Office, especially Word and Excel
-Effective communication and interpersonal skills
-2 years of experience in teaching online computer systems
-2 years of experience in presenting to small and large groups of medical professionals
-2 years of experience in immunizations or another field of public health
-Time-management skills along with the ability to manage multiple priorities and tasks
-Ability to work within a team setting as well as ability to work independently
-Ability to perform repetitive reviews and/or work tasks to a high level of accuracy
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Coordinates necessary medical services and resources for patients, and serves as a liaison between patients, clinic staff, various local, state and federal agencies, and external companies and programs.
Works with physicians and other clinic staff to evaluate and identify resources or services needed for patients.
Interviews and gathers information to assist patients with obtaining needed resources or services.
Interprets and explains rules and regulations, Department policies and procedures, and assists patients with applying for various programs and services.
Research and contact pharmaceutical companies for drugs, equipment, information and other services.
Encourages companies, programs, or other entities to donate or assist with needed pharmaceutical drugs, equipment, or other services.
Develops, coordinates and maintain confidential record keeping and filling systems pertaining to patient requests.
Assist staff with clinic programs and outreach activities.
Compiles statistical data for various reports and tracks patients, services and resources, cost analysis, and clinic operations.
Responsibilities – Supervision and/or Leadership Exercised:
- May provide leadership, work assignments, evaluation, training, and guidance to others
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of Local City, state, federal and health laws, rules, and regulations
- Knowledge of community programs and services
- Knowledge of pharmaceutical drugs, medical equipment, medical conditions, and other patient care needs
- Skill in coordination between patients, clinic staff, and others
- Skill in research and persuasion
- Skill in establishing and maintaining good working relationships with the patients, clinic staff, organizations, and companies
- Skill in effectively utilizing community resources and programs
- Skill in oral and written communication
- Ability to take initiative and work independently
- Ability to work well with individuals from a variety of different backgrounds and experience, including patients, clinic staff, community organizations, and companies
- Ability to compile reports on clinic operations, resources, cost analysis, and other services
- Skill in use of basic office equipment, personal computers, and software (i.e. Word, Access and Power Point).
Does this job require a criminal background investigation?
This position requires a criminal background investigation
EEO/ADA
City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.
Information For City Employees: If you are an employee within
the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
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