Landmark Health is a rapidly growing organization committed to improving healthcare for patients with complex medical needs. Landmark partners with health plans nationwide to bring high-quality, compassionate medical care to patients. Landmark represents the future of healthcare and you can be an integral part of that change. As a startup company, Landmark appreciates employees who bring innovative ideas and solutions.
As the member’s first point of contact, the Outreach Specialist holds a pivotal position in the organization. We reach out to members who qualify for this program included in their health plan with a consultative, compassionate approach. Compensation includes competitive pay plus bonuses and excellent benefits.
The opportunity is available if you:
- Are relationship oriented and value customer service
- Effectively communicate over the phone
- Have a dynamic and engaging personality
- Possess a positive, can-do attitude
- Have persuasion skills
- Pay attention to detail and plan several steps ahead
- Enjoy helping people or have interest in health policy or public health
- Are a team player that enjoys a fun and competitive environment
- Want to learn while being coached and challenged
As an Outreach Specialist for Landmark Health, you will:
- Introduce the program’s value to members
- Utilize exceptional customer service skills
- Make outbound calls to members and answer inbound calls
- Schedule patients for their first visit
- Consistently demonstrate proficient data entry skills
- Maintain confidentiality in a professional manner
- Demonstrate efforts to maintain and improve job specific competencies
- Multi-task while answering our busy phone system
- Perform special projects
- Be responsible for your production
Qualifications:
- Bachelor’s degree or equivalent experience preferred
- Experience in customer service/sales/call center strongly preferred
- Bilingual candidates only, must be fluent in both Spanish and English
Job Type: Full-time
Salary: $20.00 /hour
Required experience:
- Outbound Call Sales: 1 year
Required language:
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