Bilingual-Spanish/English Customer Care Specialist-Miramar, FL - Humana - Miramar, FL

Be a part of Service Operations – provide perfect service and guidance to members. Humana is seeking a Customer Care Specialist to directly respond to questions, handle issues and provide guidance to both internal and external customers. Make welcome calls to new members Receive, document and resolve customer inquiries by using established best practices Build lasting relationships with Humana’s customers Educate customers about Humana’s Medicaid products and services over the telephone Qualifications Role Essentials Bilingual (English / Spanish) High School Diploma Proficiency in Microsoft Word and Excel Aptitude for quickly learning and navigating new technology, systems and applications Proficient PC / typing skills Capacity to maintain confidentiality Previous call center or related customer service experience Role Desirables Associate’s or Bachelor’s Degree Knowledge of Medicaid benefits Reporting Relationships You will report to a Frontline Leader. This area is under the leadership of the SVP & Chief Operating Officer. Additional Information At Humana, we’re also committed to making the resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. We know your well-being is important to you, and it’s important to us too. If you share our passion for helping people, we likely have the right place for you at Humana. Schedule : Full-time Primary Location : US-FL-Miramar Role : Market Management Work Environment Type : Office Travel : Yes, 5 % of the Time

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Humana is a leading Fortune 500 health insurance company that provides a range of insurance, health and wellness services to more than 13…

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