Alorica is one of the biggest companies you’ve never heard of. We only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with over 90,000 employees in more than 100 locations around globe.
Working at Alorica means having the freedom to explore all kinds of career opportunities. You can choose from several positions – customer service, tech support, management – serving a wide variety of clients in healthcare, insurance, finance and consumer technology. And you can choose to work at a site, work from home, stay where you are or transfer to a totally new location.
Alorica offers fun, challenging opportunities for personal and professional development. We want you to have fun and succeed, because when you’re at your best, that’s when we’re at our best.
Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.
You ready? Let’s do this.
Qualifications
Being accountable for accurate and timely handling of all aspects of customer account maintenance and transactions
Retrieving payment history from the system and clearly communicating status to the customer
Analyzing account characteristics and working with customers to resolve their issues, persuade them to bring their account current, and/or recommending appropriate solutions while providing “best in class” customer service
Reviewing customer history and, where appropriate and based on established policies and procedures, waives late charges and grants extensions
Utilizing all collection tools available to maintain delinquencies and losses at or below Customer Service Center objectives
Documenting all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures
About Alorica:
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Job
:
Call Center
Primary Location
:
United States-Florida-Sunrise
Schedule
:
Full-time
Job Posting
:
06/20/2016, 3:49:55 PM
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