To increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel
Meets and exceeds guest expectations by providing service and teamwork**
- Provides value added service to guests by doing whatever reasonable and possible to meet or exceed guest expectations
- Communicates effectively with guests, co-workers, supervisors
- Demonstrates teamwork by cooperating and assisting co-workers as needed
- Handles difficult situations effectively
- Meets service standards
- Performs other duties as required to provide service and teamwork
Provides quality service to the guest by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay**
- Registers, processes, and greets guest promptly, welcoming him/her to the hotel
- Responds to guest requests for information about the hotel
- Arranges for special services requested by the guest
- Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
- Arranges fulfillment of guest services by working with housekeeping, reservations, and maintenance
Minimizes loss of revenue by adhering to all established credit and inventory control procedures**
- Insures all guests establish credit or pay cash upon check-in
- Monitors guest accounts to insure adherence to hotel credit limits by and verifies accuracy of registration information
Improves timeliness of cash flow by adhering to all established credit and inventory control procedures**
- Verifies all information on reservations: check-in date, name, address, method of payment, etc.
- Retrieves proper name and address verification and proper approval codes for cash and credit card paying guests
- Identifies and records special billing instructions
- Completes shift closing check-lists, accurately by getting appropriate approval signatures and authorization codes
- Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc
Increases revenues by offering guests upgraded rooms and promoting hotel amenities and outlets**
- Promotes food and beverage alternatives within the hotel
- Follows yield management procedures while making room reservations
Demonstrates a working knowledge of all services and facilities of the hotel and effectively assists the hotel’s guests**
- Issues safety deposit boxes to guests upon requests
- Property processes guest mail, messages, and packages to insure their receipt by guests
Adheres to hotel policies and procedures**
- Attends work on time as scheduled
- Follows hotel grooming and dress standards
- Minimizes safety hazards by following all safety rules and procedures
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate.
- At all times projects a favorable image of the hotel and company to the public
Applications are available at and must be returned to:
Fairfield Inn & Suites (located beside Kohl’s)
527 By Pass 72 NWGreenwood, SC 29649
NO PHONE CALLS PLEASE. POSITION DETAILS WILL NOT BE DISCUSSED OVER THE PHONE.
Job Type: Part-time
Local candidates only:
Required experience:
- Customer Service Skills: 1 year
- Cash Handling: 1 year
- Office Equipment: 1 year
Required education:
- High school or equivalent
» Apply Now
Please review all application instructions before applying to Marriott Fairfield Inn & Suites.
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