This position is represented by the American Federation of State, County and Municipal Employees (AFSCME). Union members pay union dues; non-union members pay “fair share.” Prior to being offered a position, finalists must pass a fingerprint-based security/criminal record background check, as well as a thorough background investigation. Conviction of a crime will not automatically preclude appointment. Adverse background data may be grounds for immediate disqualification. Agency Overview We are the provider of Premier Public Safety Services for Oregon each and every day. Our mission is to enhance the livability and safety for the State of Oregon by protecting the people, property, and natural resources of the State. The OSP workforce is comprised of more than 1,300 sworn and professional staff in the areas of patrol, criminal investigation, forensic services, medical examiner, state fire marshal, gaming regulation, fish and wildlife regulation, public safety communications, and information management with a biennial budget of approximately $339 million total funds.
Duties & Responsibilities
Clerical / Administrative Open and close office in accordance with scheduled hours. Office duties can include typing, filing, copying, distributing mail, process outgoing mail, faxing, scanning, statistical projects, and transcribing verbatim statements from recorded interviews. Maintain current phone, personnel, and emergency contact rosters for personnel assigned to the Area Command.
Maintains office supply inventory and orders when necessary from OSP Stockroom or outside vendor. Maintains office equipment, contacting local vendors for supplies and maintenance/repair. Work with OSP Procurement and/or IT for ordering new equipment when necessary.
Schedule appointments for Vehicle Identification Number (VIN) inspections as requested by the public with DMV referral. Mail/scan completed truck inspections forms to ODOT. Mail Implied Consent paperwork to DMV.
Maintains office files (paper and/or electronic). Purges files in accordance with State retention standards. Performs Notary Public duties as necessary. Performs yearly update of Emergency Operations Manual. Record Processing / Technical Enters and retrieves information from the Department records management system which can include, but is not limited to, informational and criminal reports, citations, and crash reports. Performs quality control on reports and information entered into the records management system prior to dissemination to courts, District Attorney Offices, and/or other law enforcement agencies. Completes proper dissemination of said reports.
Register sexual offenders (SOR) as they are required either yearly or due to residence change by using OSP forms and procedures. Accurately process information per policy. Maintain local files. Enters SOR information into OSP Records Management System.
Process paperwork from troopers for notification to registered owners regarding towed vehicles, ensure information is properly entered into RMS. Process paperwork for release of vehicle and remove entry from LEDS. Send letters as required by statute on vehicles towed as Hazards.
Keeps up-to-date manual with current policies and procedures regarding RMS, Sex Offender Registration, Impound Tows, and other routine tasks.
Courteously and accurately answers questions in person and on telephone from the public, other law enforcement agencies, courts, District Attorney, DMV, ODOT, and other city, county, and/or state agencies.
Route incoming phone calls to appropriate personnel/voicemail, utilizing overhead paging system when necessary. Assist local supervisors and troopers with general office procedures and policies, records management system procedures, use of office equipment. Assist with training new employees, both sworn and non-sworn, in general office procedures and policies, and use of computers and office equipment.
Assist supervisors with monthly time cards and supporting documents, process for distribution to Payroll, and maintain local files for required retention periods. Assists Area Commander by tracking invoices and monthly statements for approval, forwards to GHQ for payment, maintains local vendor files. Working Conditions: Position will function in normal office environment, generally as the primary contact for incoming phone calls and visitors making inquiries/complaints. The office includes multi-line telephones, numerous computer systems, printers, scanners, copy machines, and fax machine. This position includes keyboarding while sitting at a computer terminal for extended periods of time and requires the ability to kneel/bend/lift from file cabinets, supply storage, and office equipment. There are frequent interruptions. Position is exposed daily to weapons, police dogs, graphic reports/language, items of evidence relating to serious crimes, drugs/drug paraphernalia, distraught and angry individuals to include victim and suspect families/associates. These daily exposures can include undesirable sounds, sights and smells.
Qualifications, Required & Requested Skills
Your answers to the supplemental questions must be consistent with your described work experience. Your application will be reviewed to determine if you meet minimum qualifications based on your responses to the ‘Supplemental Questions’. If you meet minimum qualifications, your responses will be further reviewed to determine if you possess the requested skills for this position(s).
MINIMUM QUALIFICATIONS
two years of general clerical experience, one year of which included typing, word processing, or other experience generating document; OR
an Associate’s degree in Office Occupations or Office Technology; OR
College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis
graduation from a private school of business with a Certificate in Office Occupations or Office Technology; and one year of general clerical experience.
Requested Skills:
Experience using databases to enter and retrieve information
Customer service experience either in person or by phone
Answering routine inquiries for information about programs or services
Experience with angry, upset, distressed or hostile clients or customers.
Only the candidates whose experience most closely match the qualifications and skills of this position will be invited to an interview. Agency promotional candidates may have preference.
Resumes will not replace the completed work history experience. You may be disqualified if your work history does not include information used to meet minimum qualifications of the job and to answer the supplemental questions.
“When answering questions regarding work history, credit for work that is less than full-time should be pro-rated based on a 40-hour week. In other words, if you worked 20 hours per week for 2 years, you should answer the question stating you have 1 year of experience.”
Only those candidates registered with an e-mail address will receive notification indicating your final status in the recruitment process.
Additional Information
TO APPLY, follow the “Apply” link above.
Only complete applications will be considered. Be sure to answer all supplemental questions and attach all required documents. Agency promotional candidates may have preference.
The pay and benefits on all announcements may change without notice.
Employee is required to maintain a drug/alcohol free workplace in accordance with the 1988 DrugFree Workplace Act and Department Policy.
IMPORTANT NOTICE
Selection Process : The selection process consists of a review of your application and an evaluation of your education, experience and training. Resumes will not be reviewed unless we request them. Please note that your responses will also be evaluated for English usage, grammar, spelling and punctuation. Qualified applicants whose background most closely matches the needs of the position will be invited to interview.
Communication: All communication regarding your application and status will be done by e-mail. To insure clear communication, please unfilter emails from neogov.com and governmentjobs.com.
Background check : Prior to being offered a position, finalists must pass a fingerprint-based security/criminal record background check, as well as a thorough background investigation. Conviction of a crime will not automatically preclude appointment. Adverse background data may be grounds for immediate disqualification.
For more information on veterans’ preference points, visit:
http://www.oregonjobs.org/DAS/STJOBS/vetpoints.shtml
For more information about Oregon State Police visit: http://egov.oregon.gov/OSP/
The Oregon State Police is an equal opportunity, affirmative action employer committed to workforce diversity and inclusion
Core benefits
Medical, vision and dental insurance
Comprehensive medical, dental and vision plans for the employee and qualified family members
$5,000 in employee basic life insurance Retirement benefits
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)
Employer paid defined benefit and defined contribution programs Paid leaves and other benefits
Sick leave earned at the rate of 8 hours per a month with no maximum accumulation
Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments
24 hours personal leave earned each fiscal year
Ten paid holidays a year The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.
Optional benefits
Term life (employee, spouse or domestic partner, and dependents
Long-term and short-term disability
Accidental Death and Dismemberment
Long-term care (self and eligible family members)
Flexible spending accounts
Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.
The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.
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