Operations Supervisor - Sky Chefs Inc. - Phoenix, AZ

Role Purpose Statement: The job incumbent manages a shift, an area and/or a department within the Customer Service Center (CSC). Also monitors and engages employee safety within the CSC.

Duties and Responsibilities

Supervisor Responsibility


Supervise daily area / department activities in the CSC


Conduct daily work group meetings


Manage allocated labor to maximize productivity


Schedule and control employees to meet labor productivity and overtime targets


Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)


Document and follow up on all department processes in order to implement improvements

Equipment and Sanitation


Supervise personnel to maintain proper cleanliness of dish-room


Responsible for the delivery system to the other departments


Maintain the equipment storage room


Oversee the loading of carts with beverages and equipment

Leadership


Ensure that the area of responsibility is properly organized, staffed and directed


Guide, motivate and develop the subordinate employees within the Human Resources Policy


Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team


Make the company”s values and management principles live in the department(s)


Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations


Participate and support company sponsored initiatives such as GQS, HACCP, Lean Manufacturing, Employee Safety and CBase


Key Performance Indicators


Cost and productivity


Quality score (GQS)


Food cost if applicable


Frequency and severity of work accidents


Days on Hand if applicable


Absenteeism rate


Customer satisfaction


Required Skills


Bachelor”s degree or equivalent knowledge required


In addition, one to three years of related work experience in a supervisory role required


Ability to develop and lead others to obtain desired results & achieve budget


Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA and EPA regulations


Proven analytical and leadership skills


Strong interpersonal and communication skills


Excellent verbal, written and organizational skills required combines with an aptitude for multi-tasking


Good knowledge of Microsoft Office and Windows-based computer application


Required Experience



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