Required experienced Customer Service – Order Fulfilment Clerk for Emerging Markets.
The ideal candidate will be responsible for fulfilment of project bids and orders and the requirements for Emerging Markets customers.
Main duties:
- General office & administration Awareness of Embargoed Countries / Restricted
- Trade Submit all documentation for bids and orders within required time-frames
- Download/upload documentation within customer websites
- Prepare weekly/monthly customer reports
- Liaising with and supporting colleagues in emerging markets
- Processing of export documentation
- Processing of Certificates of Origin
- Processing of proof of export
You will be required to learn and use the company Intranet system in addition to the in house business system to enable you to:
- Request certification (PCS)
- Search for and annotate drawings
- Customer Action Process (CAP)
- Identifying and Entering Value Events (VIPs)
- Knowledge and use of Flowan system
- Chasing deliveries
- Price requests
- Answer customers enquiries
- Process customer quotes and orders
- Commercial vetting
- Sales order processing
- Internal/customer credits and re-invoicing
Other system knowledge requirement:
- Excel/Word/PDF
- Use Workflow Management Tool (WMT)
- Use EDTR technical tool to support customers and ASM’s
- Creating and maintaining account and contact information – CRM
Personable Attributes, Knowledge & Skills:
- Self motivated
- Good use of spelling & grammar
- Attention to detail and accuracy
- Experience of Microsoft Applications
Please contact us for a full job description
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