ROLE SYNOPSIS
This position will report to the Supervisor, HR responsible for the Advisory Center (Ask HR). This position may be filled at a higher level depending on the qualifications and skill level of the identified candidate. The primary focus will be to provide support to Region HR in handling day to day employee transactions for Baker Hughes North America operations (including US, Canada and Trinidad).
KEY RESPONSIBILITIES/ACCOUNTABILITIES
Assist employees with HR related inquiries via phone and case management portal
Monitor case management system
Policy interpretation
Provide assistance to HR, managers and employees on payroll and benefits related issues
Process and follow through to completion payroll mass upload submissions
Assist managers, employees and HR with self-service inquiries and troubleshooting
Provide support to other work teams as needed
Handle special projects as assigned
Detail oriented with a high level of professionalism and confidentiality
Must have flexibility to operate in a fast paced environment with stringent deadlines and possess strong analytical, organizational and multi-tasking skills
Strong commitment to customer service
Must have the ability to work well with others and demonstrate teamwork
Possess the ability to leverage interpersonal skills while working effectively with co-workers in a team-oriented environment
Expert computer skills including advanced knowledge of: MSOffice Word and Excel, Adobe Acrobat Standard and company-specific databases including but not limited to Knowledge Workspaces, Taleo, SAP, Achieve and Self.
Must also have the capability to work within current external vendor databases
Possess fundamental HR knowledge, skills and abilities including the practices and procedures related to all areas of employee transactions
Ability to communicate effectively with peers, candidates, HR and managers
Results oriented, self-disciplined and internally motivated
ESSENTIAL QUALIFICATIONS/REQUIREMENTS
High School Diploma or GED
2+ years of experience working in a call center environment handling a high call volume
3-5 years of general HR experience
HR Shared Services experience
OTHER DETAILS
Successful candidate will be authorized to work in the US without sponsorship
EmoticonEmoticon