Intake Worker job - City of New York - Brooklyn, NY

The NYC Department of Homeless Services (DHS) seeks a Community Associate to function as an Intake Worker with the Auburn Adult Family Residence within the Adult Services Division. The selected candidate will be responsible for screening new and returning clients who present for shelter services by operating CARES and AFIS databases, performing data entry, searches and retrieval, obtaining client identification, determining shelter history, and returning clients to official shelters. S/he will also check records for accuracy of information and for conformity with established unit protocols; scan and index documents into CARES, prepare travel assistance requests for clients diverted to viable housing options; prepare manifests for client transports, update bed assignments and exit/placement records, maintain pre-curfew and curfew logs; prepare client expense requests for carfare issuance, escort for diversion placements when needed; ensure case records are compiled, reconciled and filed as per unit standards, and searching of files difficult to locate; and assist in preparing and arranging and organizing Reception area for services and activities. In addition, s/he will document client engagements in CARES. The selected candidate will also be required to maintain telephone coverage by answering phone calls in a timely manner and providing accurate information to callers.

Minimum Qual Requirements


Qualification Requirements

1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or

2. Education and/or experience which is equivalent to “1” above.


Preferred Skills


The candidate should be able to relate well with others, be flexible in responding to supervisor’s requests for priority tasks, have good communication skills, be attentive to details, take pride in his/her work, have an overall courteous and helpful telephone manner, ability to perform computer operations, be a team player and a self starter.


To Apply


For City Employees, please go to Employee Self Service (ESS), click on Recruiting Activities/Careers.


For all other applicants, please go to NYC Careers by using the following link https://a127-jobs.nyc.gov/.


Most public libraries have computers available for use.


No phone calls, faxes, e-mails and personal inquiries permitted.


Hours/Shift


Mon.-Fri. 9:00am-5:00pm


Work Location


39 Auburn Pl, Brooklyn


Residency Requirement


New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.



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