Team Leader
Exempt/Non Exempt:
Exempt
Full/Part Time:
Full
SCA:
No
WD:
Purpose:
The Team Leader supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned at the CSC. The Team Leader supervises employees and day to day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed. The Team Leader uses independent judgment to assign work to employees based on site needs to meet production or quality requirements (objectives/goals) and assist Unit Managers to ensure timely delivery of all deliverables as they relate to their functional area. The Team Leader tracks progress of all activities in his/her functional area and make adjustments to achieve objectives and reports the status to the Unit Manager or Assistant Operations Manager as appropriate. Supervises the progressive discipline process within their area of responsibility and makes recommendations for promotions and terminations. Initiates performance reviews for employees under their area of responsibility. Interviews and assesses applicants and makes recommendations for employee selection. Also trains new employees and conducts refresher training for current employees. The Team Leader ensures that the SOPs for his/her area of responsibility are used, understood and kept up to date. The Team Leader conducts frequent internal quality audits.
Work Environment:
Mainly office but may also include all other work environments as required.
Requirements:
Education:
Bachelor’s Degree or equivalent. An additional four years (4) of similar work team management experience may be substituted for a Bachelor’s Degree
Licenses/Certificates:
None
Experience:
Four (4) years of experience in visa operations (or similar) support.
At least one (1) year of supervisory experience in a records management or production environment. Internal Candidates that demonstrate the attributes needed to meet the requirements of this position and leadership capabilities, through at least one (1) year of performance on the contract, meet direct supervisory experience requirement.
Physical Demands:
None
Security Clearance:
For PASS only, able to obtain and maintain a SECRET level security clearance; otherwise an MRPT is required.
Travel:
Minimal to none
Minimum Skills and Abiliites:
- Strong command of the English language both verbally and written
- Strong administrative and organizational skills
- Basic Computer Skills
- Excellent interpersonal and communication skills
- Demonstrate a professional work ethic
- Ability to work independently and as a member of the team
- Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience
The above statements are intended to describe the essential responsibilities of persons assigned to this role. They are not intended as exhaustive list of all duties, responsibilities and requirements.
FCi Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation or gender, status as a protected veteran, among other things, or status as a qualified individual with disability. We maintain a drug-free workplace and perform substance abuse testing.
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