System installation project Co-ordinator
Reporting directly to the Engineering Manager you will be responsible for overseeing all telephone system installs from signed agreement to installation sign off, whilst liaising with customers and all relevant company departments.
Job/Role Specification:
- Proofing and checking contract details.
- Co-ordination with all relevant departments and customers for system installs.
- Initiating the customer welcome call and liaising with third party resources.
- Collate customer documentation upon completion of installation.
- Attendance to weekly project management meeting.
- Managing customer expectations to ensure deadlines are received within specified SLA’s.
- Adhere to stated checks and controls in accordance with company process.
- Update all customer details and work progress using current company CRM system.
About 5G:
At 5G, we have successfully completed an ambitious three year development programme and have begun the next stage of our innovative technical strategy. We are committed to recruiting individuals of the highest calibre to reach our goals and are seeking bright, friendly people focused on building their careers and achieving true rewards from the results.
Person Specification:
- Process driven
- Organised
- Strong communicator at all levels (oral and written)
- Diligent and precise
- Customer focused
- Ability to work to deadlines
- Excellent telephone manner
- Ability to multi task and meet deadlines
- pro-active initiative
Other Requirements:
- Good communication skills
- Proficiency with MS Office Word, Excel and Outlook
- Knowledge of the provisioning of the following services would be a benefit: ISDN, PSTN, ADSL, SDSL and IP Networking.
- Applicants must live within easy commute of High Wycombe
Experience:
- Experience of providing administrative support and coordination is essential.
- Previous experience in telecommunications would be of benefit.
Education & Qualifications:
- A-C grade GCSE or equivalent in Maths, Science and English.
Days:
Monday to Friday, 8:30- 17:30.
Information:
- Fast-track management opportunities are available, as we look to recruit managers internally.Reporting directly to the Engineering Manager you will be responsible for overseeing all telephone system installs from signed agreement to installation sign off, whilst liaising with customers, third party partners and all relevant company departments.
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