Description/Job Summary
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Verify information in documents or on computer screens, including text, printed forms, and lists for accuracy and completeness. Make copies of correspondence and other printed material. Enter and retrieve information/data contained in computer databases. Transmit information or documents using a computer. Compile, sort, and file records of office activities, business transactions, reports and correspondence. Create and maintain computer and paper-based filing and organizational systems (e.g., files and spreadsheets) for records, reports, correspondence, documents, or other materials. Operate standard office equipment, such as telephone, typewriter, fax, photocopier, dictation equipment, calculator, and electronic peripherals. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Develop client rapport and promote partnership value with clients by fulfilling contractual obligations, seeking client feedback, and responding to client requests. Follow all company policies and procedures (e.g.,safety and security); report accidents, injuries, and unsafe work conditions to manager/supervisor; complete safety training and certifications. Follow all company policies and procedures. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; work with customer to ensure satisfaction.
Required Skills
Communication
- Communicate with customers with a professional and polite demeanor.
- Answer telephones using appropriate phone etiquette.
Working with Others
- Support all coworkers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees.
- Handle sensitive issues with employees and/or customers with tact, respect, diplomacy, and confidentiality.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
Clerical Administration
- Enter and retrieve information/data contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations and answer inquiries.
- Transmit information or documents using a computer.
Details
CRITICAL COMPETENCIES
Analytical Skills
Communication
- Communication
- English Language Proficiency
- Listening
- Applied Reading
Interpersonal Skills
- Trust
- Cooperation
- Teamwork
Planning and Organization
- Time Management
- Multi-Tasking
Personal Attributes
QUALIFICATIONS
Education
High School diploma / G.E.D. equivalent
Related Work Experience
1 year related work experience
Supervisory Experience
No supervisory/managerial experience
EmoticonEmoticon