Customer Service Trainee job - Blue Cross and Blue Shield of Alabama - Birmingham, AL

The mission of the Customer Service Division is to provide exceptional personalized service to all of our customers every time they contact us. This is achieved by the courteous, accurate and efficient manner that our associates handle questions and issues from our customers. The Customer Service Division upholds our reputation as the “Caring Company” through the professionalism and dedication that each call center associate displays in their daily effort to improve the quality of our service to our customers. Primary Responsibilities Customer Service Representatives are expected to provide high quality customer care and to strive for excellent customer service. Customer Service Representatives are to provide resolution of customers’ inquiry upon first contact to ensure customers experience high satisfaction with their contact. Responds to inbound customer calls in a professional manner, addressing customer issues, assuring that company standards are met. Researches and resolves a wide variety of customer questions and issues. Achieves individual performance goals targeted by the company. Listens to customers and probes for clarification to meet customer’s needs. Ensures information communicated to the customer is timely and accurate using proper grammar and articulation. Utilizes multiple systems to research necessary information to resolve the customer’s questions or issues. Works well independently as a part of a team to achieve goals in an atmosphere committed to quality service. Responds to an average of 60 to 100 calls per day in an inbound call center environment. Accurately and promptly documents all calls in system. Trainees complete an extensive multi-phased training program that includes classroom instruction and on-the job training. Trainees are required to successfully meet all training and attendance standards. Summary of Qualifications Experience in a customer contact position requiring problem solving Experience in a position requiring the ability to understand and interpret complex oral and written directions Experience in a position requiring the ability to multi-task Experience in a position requiring data entry and typing skills required Experience researching information using online reference materials preferred Experience with medical terminology, ICD-9, and/or CPT coding is desirable College degree preferred Experience in a corporate or office environment preferred Terms and Agreements By submitting a job application, I attest that all information to the best of my knowledge is true and accurate. Furthermore, I understand that any information provided by me throughout the job application process is subject to verification including, but not limited to work experience, education, assessment (test) and interviews. Our Company provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups. Realize Full Potential

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