The Front Office Staff is the first point of contact for patients for the Practice. The Front Office Staff is responsible for greeting patients, answering the phones, scheduling appointments, completing administrative processing and recordkeeping. The Front Office Staff will be able to answer questions regarding advertising promotions, screen Patients to determine what services will meet their needs, and demonstrate excellent customer service. The position supports the mission of the practice by demonstrating excellent customer care and incorporating telemarketing and customer retention calls as needed.
PRIMARY JOB FUNCTIONS:
Customer Service
Opens the office and ensures the front office is in order.
Retrieves phones messages and prioritizes return phone calls.
Greets and assists/directs patients who come to the practice.
Answers incoming calls and guides patients to the appropriate service.
Distributes and obtains appropriate forms, including new patient information, insurance information, and HIPAA information for all patients.
Schedules all appointments.
Prepares, pulls and files patient charts on a daily basis.
Confirms hearing aids and ear molds are ready prior to patient appointment.
Confirm the next day appointments.
Tracks referral source for all patients.
Accounting functions
Collects and records payments.
Completes bank deposits.
Product Knowledge
Demonstrates and sells Assistive Listening Devices (ALD’s), batteries, and other special products as designed by the practice.
Performs minor hearing aid repairs as allowed by state law such as battery door or receiver checks.
Performs hearing aid checks and cleaning, as allowed by state law
Miscellaneous Duties
Sends out birthday cards to all patients in the data base.
Assists patients with exchanges or returns as needed.
Prepares marketing material as needed.
Maintains an attractive and welcoming office environment.
Completes all filing.
Prepares daily, weekly and monthly reports as directed.
Establishes and maintains good public relations.
Performs all other miscellaneous duties as assigned.
Practices good safety and infection control protocols.
Exercises confidentiality as it relates to all business and patient information.
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