Clinical Licensure Required : N/A
Job Type: Full Time Position Summary:
Exciting career opportunity as a Customer Service Representative – Healthcare / Work from Home in Orlando, Florida. As a Customer Service Representative, you will be the important first-line of contact with our customers, setting the tone for how our company and services experience. You will provide participants with the right information at the right time to help them make better decisions about their health and healthcare. The fast-paced deadline-driven position requires attention to detail and the ability to multitask The CSR promotes a positive, continuously evaluating and identifying opportunities to drive process improvements that positively impact the participant experience and aligns to the goals and objectives of the company.
As a CSR, you will professionally handle a high volume of complex inbound calls, which may also include correspondence to emails, faxes or written letters. Ensure questions and issues are resolved both promptly and accurately. Assist in a manner that participants are able to understand while thoroughly and efficiently gathering information, assessing and fulfilling the caller’s needs, and providing education along the way.
You must also be able to effectively handle complaints while consistently demonstrating behaviors that contribute to the achievement of service level goals. CSR’s work collaboratively with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure on the initial contact with the participant.
If you are self-motivated, and reliable career professional who exhibits patience, strong written, interpersonal and great customer service skills from your work from home environment, this is the right job for you!
Required Qualifications:
We are looking for someone with a minimum of 6 months experience in customer service including retail or any high impact customer service role. Prior work from home experience required.
Must have 6 months of customer service communication skills to include the ability to provide empathetic services, PC proficiency in Windows-based applications and internet skills, and able to resolve problems in a self directed manner.
Must successfully complete the home inspection which includes a private enclosed room, dedicated phone line and high speed internet. Preferred Qualifications:
Healthcare related experience, certifications and/or licensure
Ability to identify process improvements Education:
Verifiable High School diploma or GED is required Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health (Company) is committed to the principle of equal employment opportunity. CVS Health prohibits discrimination and/or harassment against persons on the basis of race, ethnicity, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. EEO IS THE LAW EEO IS THE LAW POSTER GINA SUPPLEMENT
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: http://www.cvshealth.com/careers
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