Please see the Exam Process section below for instructions on how to apply for this vacancy.
Under general supervision, performs moderately difficult office support assignments based upon previous office experience and knowledge of agency programs, procedures and practices. Positions normally require keyboarding skills and employees at this level may need knowledge of specialized software and technical terminology.
Examples of Duties:
(these are illustrative examples only–a position may not include all the work examples given, nor does the list include all that may be assigned.)
- Responds orally and in writing to general inquiries based on knowledge of previous situations and knowledge of agency programs, policies and procedures.
- Asks questions to determine clients’ needs and directs the clients to the appropriate staff member.
- Provides clients with information on other community resources.
- Assists clients in the proper completion of program forms.
- Responds to requests for information or questions from other employees by personal contact, phone or e-mail.
- Types and edits materials using knowledge of procedures to determine the correct format, and questions the author if something is missing or incorrect.
- Composes form letters or other routine correspondence.
- Types and/or prepares special reports using knowledge of specialized software programs. Assembles and sends application materials, attachments and other forms based on knowledge of standard agency procedures.
- Codes, records, matches, posts, tallies, verifies and/or corrects data in order to maintain accurate records and mailing lists.
- Maintains administrative or fiscal data and assists in preparing reports.
- Sorts and distributes incoming mail and collects and prepares outgoing mail.
- Maintains adequate inventory of office supplies and forms required for agency operation.
- Enters information into and retrieves information from data bases.
- Assists in the training of new office support staff.
Minimum Qualifications:
County agencies may establish minimum requirements for some positions.
Minimum requirements at entry: a High School diploma or GED and at least one year of general office support or customer service experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Foreign language (Spanish) skills desirable.
Examination Process:
Written exam covering the following content areas: filing, math, following written instructions, working relationships with the public, language usage, grammar, spelling, punctuation and capitalization.
To Apply, submit an application to posting for 614-OC
Qualified applicants will be notified of their eligibility to take the Merit examination for this position scheduled for March 11, 2016 at 6:00 p.m. at Mower County Health & Human Services, 201 1st Street NE, Austin, MN.
EmoticonEmoticon