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ADMINISTRATIVE SERVICES OFFICER 1
( Motor Vehicle Customer Service Office Manager I)
M VD/ Customer Service
W ork location: 122 E Hwy 260, Payson AZ 85541
This position is open only to current ADOT employees
Position Summary: The Administrative Service Officer 1 will provide direct management over a small MVD Field Office, and to provide direct supervision of MVD Customer Service Representative Leads, MVD Customer Service Representatives, and MVD Customer Service Associates assigned to various statewide MVD Customer Service offices. These positions provide various services including driver license service, title and registration service, authorized presence and fraudulent document identification, dealer services, level 1 vehicle inspections, ignition interlock administration, voter registration, organ donor registration, and Selective Service registration.
Building/office responsibilities include physical security, facility maintenance, janitorial service performance monitoring and
contract compliance, and Risk Management and Enforcement incident reporting.
Knowledge, Skills, and Abilities
Knowledge of:
- Basic management functions; controlling, directing, organizing, planning, staffing
- MVD offices(s) budget, revenue and expenditures
- Division and program goals and objectives
- Personnel management, public relations, and motivational principles, processes and practices
- Foreign applicants for DL & ID credentials
Skills in:
- Oral and written communication
- Customer and public relations and conflict resolution
- Personnel management and development skills
- Personal computers, including Microsoft word and excel
Ability to:
- Resolve daily, intermediate and long term operational and customer service issues
- Accurately apply statutes, policies and procedures
- Create and coordinate work schedules, adjusting resources as necessary, and coordinate training activities
- Recommend and administer disciplinary actions
- Create and execute action plans to address office performance gaps
PREFERRED REQUIREMENTS:
- Fours years experience in Arizona State Services as a Motor Vehicle Customer Service Representative.
- Two or more years experience in a high visibility public contact setting in a regulatory or public service environment will substitute for two years of Motor Vehicle Customer Service Representative
PRE-EMPLOYMENT REQUIREMENTS
- This position requires possession of a valid Arizona Class D Driver License.
Candidates for this position must complete page 7 and sign the Driver Form on page 8 of the State of Arizona Application for Employment at the time of interview, which will allow ADOT to obtain the candidate’s motor vehicle record (MVR). The most recent 39-month period shown on the MVR will be reviewed in accordance with A.A.C. R2-10-207.12 (H) and (I). The review must show an acceptable driving record prior to any offer of employment being made by ADOT. Employment is contingent upon an acceptable MVR.
RETIREMENT: This position participates in the Arizona State Retirement System (ASRS)*.
- ASRS enrollment eligibility will become effective after 27 weeks of employment, if not already an ASRS member at the time of hire.
BENEFITS
- The State of Arizona provides an excellent comprehensive benefits package including:
- Affordable medical, dental, life, and short-term disability insurance plans
- Top-ranked retirement and long-term disability plans
- Accrued vacation pay and sick days
- 10 paid holidays per year
- Deferred compensation plan
- Wellness plans
Please Visit http://www.azdot.gov/Inside_ADOT/HR/Employment.asp to learn more about benefits given to ADOT employees.
ADOT supports a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of the Agency, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
Arizona’s transportation system is critical for the movement of people and commerce. The investment Arizona taxpayers have made in our infrastructure demands innovative construction, skilled maintenance, careful planning, and attentiveness to advance and protect how it operates. Our transportation infrastructure drives Arizona’s economic success and affects the lives of every Arizona resident and visitor. The Arizona Department of Transportation (ADOT) is the state agency responsible for maintaining, expanding and supporting that infrastructure including highways, public transit, airports and ports of entry, as well as providing motor vehicle services throughout the state and publishing the award-winning Arizona Highways magazine.
To submit your resume click the “APPLY NOW” button below
Having trouble applying for this position? Email [email protected]
or call (602) 542-4700 for assistance.
NOTE: You must apply on line no later than the close date or first review date of the job announcement .You will not be able to apply after the close date/time because job posting are removed from the job board at that time, unless other wise specified.
All newly hired employees are subject to the E-Verify Employment Eligibility Verification Program.
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