Job Descriptions:
The Guest Services Team Member provides daily staffing of museum admissions while promoting membership sales. He/she strives to create a welcoming, safe, and accessible environment through positive staff-visitor interaction to provide and maintain exemplary guest service while admitting guests.
Principal Job Duties and Responsibilities:
Provide daily staffing of museum admissions and membership desks, on-site and off-site, not limited to one of the following positions:
Greeter
Membership kiosks off-site
Museum crowd control
Adheres to all cash handling policies and controls set forth by CCM and Director of Guest and Member Services.
Facilitates in the opening and closing of admissions stations including resetting the environment and other related tasks as assigned.
Promote membership sales to meet revenue goals while maintaining thorough knowledge of CCM’s reciprocity policies and membership benefits.
Works closely with Partner Services team to facilitate and ensure smooth group visitor experience.
Attends and participates in required team trainings and staff meetings.
Participates in all staff development programs that introduce new exhibits and customer service approaches as well as ongoing education sessions.
Other administrative assignments on an as-needed basis, performs other duties as assigned
Required Experience:
Qualifications:
Must have 1 – 2 years of cash handling experience.Knowledge of Patron’s Edge, Raiser’s Edge or comparable ticketing software preferred.Demonstrated interest in working with children.Proficient with Microsoft Office programs, particularly Word and Excel.
Open schedule availability, must be able to work evening and/or weekends.Certification or willingness to be certified in First Aid and CPR with the American Red Cross through institution-offered courses.
Ability to work effectively in a multifaceted, team environment
Bilingual (English/Spanish) a plus.
Education: Some college experience or relevant professional experience.
Physical Requirements of the Position: Must be able to stand, move, or sit for long periods of time. Ability to lift 25lbs.
Keyword: Seasonal Guest Services Team Member
From: Chicago Children’s Museum
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