Customer Service / Insurance Claims Associate ILR - State Farm Mutual Automobile Insurance Company - Richardson, TX

# of Positions 41 Job Type Para-professional/Support Full/Part Time Full-Time Shift First Weekends Required Periodic Why State Farm®? Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States. This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime. From diverse backgrounds and talent, to meaningful work and comprehensive benefits, “Like a good neighbor…” isn’t just a slogan. It’s who we are and how we do business. Check out our Video Gallery to learn more. WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION? Our claim associates are critical to the success of State Farm due to their direct contact with current and potential customers. Employees in the contact center handle inbound calls to initiate claims and ensure prompt routing to other claim handling teams. The primary responsibilities of a Claim Associate-ILR include: •Handling inbound calls in a fast-paced environment to take loss reports ensuring prompt routing to other teams •Providing a remarkable customer experience •Communicating with customers in a courteous manner using approved scripts via phone or written correspondence •Working in a collaborative team environment while meeting quality standards •Demonstrating reliability by adhering to assigned work schedule WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION? •Successful completion of required training programs •Listen and communicate clearly, professionally and empathetically •Use established procedures, scripts and job aids while navigating multiple computer applications •Educate customers on the claim process •Escalate problems or inquiries as needed •Maintain quality, accuracy and professionalism in a fast-paced environment •Ability to multi-task and adapt to changing environment •Prior call center or customer service experience is preferred ITEMS OF NOTE •Pay for Performance •Merit reviews are conducted annually to reward associates with performance-based pay increases. As you continuously grow, your pay often grows to o •Annual Bonus Potentia l •The annual bonus provides a way to reward eligible employees for their contributions and continuing commitment to the overall success of the State Farm® Companies goa l s •Total Rewar ds •You may be eligible to participate in our total rewards benefits package which includes medical, dental, life and disability insurance, vision, 401(k) plan, credit union, tuition aid reimbursement, a fully funded retirement pension plan and mo re ADDITIONAL INFORMATI ON FULL-TIME POSITIO NS Initial Loss Reporting (ILR) claims is a dedicated, in-office workforce that supports a 24 hour and 7 days a week work environment driven by customer demand s. START DATE: August 22, 20 16 SALARY: Competitive starting salary ($31,232.50/annual – $15.50/hr); shift pay (including weekends) may apply. Our compensation programs are always evolving and are subject to chang e. Bilingual Spanish, Mandarin, Vietnamese, Korean or Cantonese skills are desired, but not required. Our bilingual positions require an advanced fluency level in one of the required languages. Competitive candidates will be required to participate in a third-party language assessment for further consideration. Selected bilingual candidates will receive bilingual pay differential of $1.25/hr and a one-time $1,000 language bonu s. LOCATION: State Farm at CityLine, Bldg 2, 1201 State Street, Richardson, TX Candidates must be willing to relocate themselves at their expense to this locatio n. TRAINING: Selected candidates will attend 5 weeks of mandatory paid training; Monday through Friday from 7:30am to 4:00p m. WORK SCHEDULE: After training, full-time weekly schedules total 38:45 per week. Employees are expected to work in a shift environment including irregular hours, weekends, and holidays based on workload, job requirements and customer demand. Employees work schedules may change based on business need and are expected to be shift flexible as business needs chang e. INCUMBENCY: The incumbency period begins after your training is complete, and means that you must work in this role for 6 months before applying for a promotional opportunity and 12 months before applying for a lateral opportunity within the compan y. BENEFITS: TOTAL REWAR DS Our Total Rewards benefits package includ es: •Competitive starting sal a ry •Annual merit revi e ws •Annual bonus potent ial You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan, Credit Union, a fully funded retirement pension plan, and more. For more information about our company, careers and Total Rewards, visit www.statefarm.com/careers . You can also learn more about what to expect from our employment process her e . State Farm Insurance is an equal opportunity emp loyer

4.03,109 reviews

State Farm® is the largest auto insurer in the U.S. since 1942. About one of every five cars on the road is insured with State Farm. State…

Source by [author_name]

Share this

Share on FacebookPlus on Google+