BenefitMall people are the key to our success!
BenefitMall is committed to hiring the very best people. At BenefitMall, we seek to recruit and develop a diverse workforce as part of our business strategy. We seek innovative, creative individuals who are ready for the challenges, responsibilities, and rewards that come with working in a high-energy, fast-paced environment.
BenefitMall is dedicated to:
-Communicating openly and honestly
-Providing competitive compensation and benefits
-Maintaining a safe, healthy work environment
-Encouraging team work, individual growth and development
BenefitMall offers employees the opportunity to choose Benefit plans and programs that meet their individual needs.
Overview:
The Operations Supervisor is responsible for team’s effectiveness in the support and communications to clients regarding product usage, payroll issues, and ongoing projects that relate to client relationships and overall satisfaction and client retention. Supports and communicates Operations Core Strategies of Team, Revenue, Client Service, and Efficiency along with team initiatives.
Essential Duties, Responsibilities and Requirements:
- Monitors and participates in daily activities involving follow-up, taking escalated client calls, emails and works to resolve open issues. Escalates or seeks assistance from the manager for resolution of elevated or very complex client issues
- Evaluates staff weekly through the use of programs in place and meets with the staff monthly via individual one on one’s to discuss progress and future goals
- Shows leadership in adopting policies/procedure changes and effectively communicating them to the staff
- Responsible for ongoing training and mentoring of staff
- Ability to understand and carry out instructions furnished in written, verbal and diagram form
- Ability to effectively present ideas, facilitate group decision making process or negotiate with internal and/or external customers
- Ability to juggle shifting priorities and deadlines with various complex issues at a departmental or functional level
- Ability to work in a fast paced and evolving environment
- Other duties as assigned
- Physical requirements include sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25 lbs
Required Skills
- Technical skills including creating/maintaining spreadsheets, learning new systems, and interacting with various databases
- Demonstrated working knowledge of payroll and its applications and the Payroll industry
- CPP/FPC certification preferred
- Excellent customer service and interpersonal skills
Required Experience
- Bachelors’ degree and a minimum of 3 years of prior job related experience OR high school diploma or General Education Degree (GED) and a minimum of 5 years of prior job related experience
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