Supervises day-to-day operations of collections, transfer station, material recovery or composting facility, as assigned. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Assigns employees to balance workload. Arranges alternate coverage of service in case of employee absence or equipment failure.
Assists with the daily inspection and follow through of proper maintenance and repair of equipment and/or vehicles as appropriate. May operate equipment as needed.
Monitors work to ensure efficient and effective operations. Observes operational practices and enforces safety policies and procedures. Makes recommendations for process improvement, including changes in working conditions and use of equipment to increase efficiency of operations, department, or work crew.
Investigates and resolves customer inquiries and complaints.
Makes recommendations for rate adjustments, ensures delinquent account collection and resolves customer and vendor billing disputes.
Identifies potential rule infractions, and working with Operations Manager, assists in the avoidance and correction of existing cases.
Generates and analyzes operational reports and make recommendations as appropriate.
Investigates and reports on worker injuries, accidents, and other incidents, maintains time records and manages attendance issues, provides timely feedback.
Ensures policies, procedures, and collective bargaining agreement (as applicable) are followed.
May dispatch or serve as back-up for dispatch duties.
May participate in community and business meetings and events on behalf of the company.
QUALIFICATIONS
Education and Experience:
High school diploma or GED required.
Bachelor’s degree preferred.
Three years in the resource recovery industry (waste/recycling /organics processing), transportation, production or logistics operations including supervisory experience.
Valid driver’s license.
Class “A” or “B” Commercial Drivers’ License required upon hire or within six months of hire for positions assigned to collections.
IDEAL CANDIDATE – The qualifications listed are typical of the knowledge, skills, and abilities of successful employees within this classification .
Knowledge of:
Technical and professional principles, practices, laws, applications and programs in position related area.
Maintains awareness of trends in resource recovery industry, recycling programs, organics processing and composting technologies to ensure company is proactive in maintaining competitive advantage.
Computer programs, including Microsoft Office suite of applications and using data to inform and set priorities and identify challenges/opportunities.
Principles of personnel training, supervision and evaluation.
Supervisory techniques, resource allocation, planning and budgeting.
Skill and/or Ability to:
Promote the WASTE ZERO philosophy by making the best and highest use of all resources.
Develop strategies to effectively manage current and future challenges and opportunities; develop recommendations and actionable plans.
Define issues and focus on achieving workable solutions; generate innovative ideas to develop or improve existing systems.
Use computers and technology capabilities.
Demonstrate strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
Communicate well both verbally and in writing; listen to and understand various viewpoints; share relevant information timely; provide constructive feedback; maintain professionalism.
Present ideas effectively to individuals or groups and deliver presentations suited to the characteristics and needs of the audience.
Effectively and productively engage with others and establish trust, credibility, and confidence.
Promote collaboration and assist others with their initiatives and efforts.
Motivate and empower others to achieve objectives and to develop a culture where employees feel ownership in what they do.
Attract, develop and retain good people; allow opportunities for self and others to reach their full potential; build and share knowledge and expertise.
Listen to and build customer relationships; increase customer satisfaction and ensure commitments are met.
SUPPLEMENTAL INFORMATION
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, or work conditions associated with the job.
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