Be part of a strong team with global impact and scope, running critical services for Microsoft IT (MSIT). The Service Deployment and Operations (SDO) organization is a global organization responsible for IT Hosting Services and IT Support Services. We have a passion for quality, service and technology, and we are looking for a seasoned Program Manager to join Global Capacity Services’ (GCS) leadership team. The ideal candidate has the capability and desire to work in a broad capacity across business, technology, strategy, processes and people.
This Program Manager role will focus on driving Infrastructure service costing (on-premise and Azure), charge back / show back models and predictive financial analysis to help improve our service strategy and service offerings. This role will act as the primary liaison with IT customers and finance business partners to develop, manage, and report infra services consumption data, historical trends and future forecasts to help them better utilize our services and levers to optimize.
Primary Responsibilities Include:
Partner with the EIS (Enterprise Infra Services) service owners to develop financial service costing and service charge back models and analytics to support and inform service chargeback / showback strategy.
Partner with the IT finance organization to define IT wide strategy and the implementation of infrastructure services chargeback/showback, ensuring alignment with organizational priorities and cost optimization.
Partner with consumers (BPUs - IT Business Process Units) of infrastructure services to develop showback/chargeback analytics, reporting views and review cadence to establish ongoing understanding of consumption of Infrastructure services and the resulting financial impact.
Help IT BPUs and IT leadership teams to understand the trends and levers to help optimize costs related to infrastructure services.
Collaborate with Infra service owners and Finance organization establish processes to integrate service costing and chargeback policies into ongoing budgeting and planning cycles
Program manage the next gen billing/showback/chargeback platform launch in partnership with GCS billing, other partners like GFS and Azure and external solution providers like Apptio and Cloud Cruiser.
Provide ‘what if’ modeling/analysis as needed
Unit cost analysis for SDO service (cost per ticket, cost per alert, cost per server, etc.)
Cost roadmap and impact for cloud adoption using Azure.
Assist in creating content and performing periodic presentations to educate the broader team on.
Competencies Required:
Service costing and cost modeling expertise with excellent overall financial analysis and planning skills, including ability to assess current strategies and develop new strategies to optimize the business. Experience operating within large enterprise infrastructure environments and services a plus.
Ability to communicate financial information in way that is easily understood and actionable by all levels.
Excellent communication and negotiation skills that can be employed when partnering with Finance business partners and other stakeholders in order to build relationships and achieve goals.
Ability to understand complex financial systems interactions and reporting structures.
Comfortable working with all levels of management and critically evaluate and concisely communicate business issues/risks with conviction to business and financial partners.
Ability to influence without authority.
Ability to navigate and resolve unstructured deliverables and problems with equanimity.
Ability to juggle overlapping and sometimes competing commitment timelines and reprioritize as necessary in order to meet current business objectives.
Excellent Excel skills a must.
Solid program management skills
BA/BS a must. Finance / Accounting Major preferred. MBA preferred.
Minimum of 6+ years of related IT experience preferred.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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