DOL seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness so that all individuals are able to participate and contribute to their full potential.
This position is located in the Department of Labor, Office of the Assistant Secretary for Administration and Management, Administrative Services Division, New York. The incumbent performs duties in support of mail management and general reception functions. Tour of Duty will be Monday – Friday 8:30am to 5:00pm. Travel Required:
Not Required
Key Requirements:
Appointment to this position may require a background investigation.
Requires a probationary period if the requirement has not been met.
U.S. Citizenship.
Must be at least 16 years of age.
DUTIES
Additional Duty Location Info: 1 vacancy – New York, NY
Incumbent collects outgoing mail from DOL agencies and uses the mail meter equipment to assign the correct postage to all outgoing mail. The appropriate agency mail code is charged to each piece of outgoing mail. All outgoing mail is correctly metered and consigned to the USPS on the date received. The correct postage rates are assigned for all categories of mail, including certified, registered, return receipt and other special services. Outgoing mail is continuously reviewed to ensure that the most cost-effective procedures are used and also to ensure that outgoing mail conforms to applicable DOL and USPS regulations, policies and other requirements. Incumbent immediately brings meter errors, discrepancies, problems, and other anomalies to the Team Leader’s or Supervisor’s attention.
Incumbent uses the mail meter equipment to download monthly reports of agency piece counts and mail code charges. From these reports, incumbent prepares and submits accurate monthly reports to the National Office Mail Manager by the required due date each month. Incumbent uses the National Office reports to prepare and submit accurate agency-specific reports of monthly piece counts and mail code charges to customer agencies by the required due date each month. Incumbent generates additional mail reports as requested by the Team Leader or Supervisor.
Incumbent greets visitors to the office and receives and responds to incoming telephone calls to the office, determines the nature of requests, and directs visitors and callers to the appropriate staff, or personally provides the information requested. Incumbent monitors the main (public) incoming line for the office as well as the Administrative Services Help Desk line, and responds to live callers for both lines. Incumbent immediately retrieves and responds to voicemail messages left on both lines.
QUALIFICATIONS AND EVALUATIONS
Qualifications Required: All applicants must meet either the experience or substitution of education for experience described below.
For GS-5: one year of specialized experience equivalent to at least the GS-4 level. Examples of Specialized experience include administrative support duties such as: file management, scheduling appointments; responding to administrative problems brought to the supervisor’s attention; ability to interpret and apply policies and procedures; ability to communicate effectively; and experience demonstrating good customer service skills.
Or,
Four years of college level education in any major studies. (Applicants who apply on the basis of education must submit their college transcripts.)
Applicants must meet time-in-grade, time-after-competitive-appointment and qualifications requirements within 30 calendar days after the closing date of the vacancy to be eligible for consideration for selection. Reference the “Required Documents” section for additional requirements. How You Will Be Evaluated: Click here for Evaluation details. For Displaced Employees ONLY: if you meet the eligibility requirements for special priority selection under ICTAP / CTAP , you must be well-qualified for the position to receive consideration for special priority selection. ICTAP/CTAP eligibles will be considered “well-qualified” if they attain at least a rating score of 85 in a numerical rating scheme. Be sure to review DOL Account Eligibility Questions #23 and 26 to reflect that you are applying as an ICTAP/CTAP eligible and submit supporting documentation.
Evaluation Factors (Competencies) – All qualified applicants will be evaluated on the following key competencies:
- Technical Competence
- Customer Service
- Self-management
- Technology Applications
The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means (ex. interview). Your evaluation may also include a review by an HR Specialist or panel and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc). The examining Human Resources Office (HRO) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your vacancy question responses. If not, the HRO may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.
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