Primary Job Duties and Responsibilities (Essential Job Function)
Communicates with field personnel and other departments on scheduling and coordinating gas, electric service and meter reading visits to residential and commercial locations, including stopping service termination.
Markets customer products, such as Web-based services, payment options and energy efficiency programs to walk-in customers.
Assists in the daily maintenance of the customer information systems.
Performs additional responsibilities such as cashiering and compilation of miscellaneous reports as requested or assigned.
Qualifications
High school diploma/high school equivalency or equivalent work experience.
Minimum of one to two years of customer service experience.
Proficiency in computers, customer service system, cashiering software and related software programs.
Proficient in operation of office equipment, scanners, copiers and phone systems.
Effective oral and written communication skills.
Effective analytical and problem-solving skills.
Ability to prioritize and handle multiple tasks and projects concurrently.
Employees must be able to perform the essential functions of the position, with or without an accommodation.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or disability status.
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