Uncategories Customer Service Representative I (Park Office Clerk) job - Texas Parks and Wildlife Department - Huntsville, TX

Customer Service Representative I (Park Office Clerk) job - Texas Parks and Wildlife Department - Huntsville, TX

March 03, 2015




Under the direction of the Office Manager, this position is responsible for performing general clerical duties and providing customer service and information to the public for Huntsville State Park. Processes and distributes incoming and outgoing mail. Responsible for collection, license and permit sales, automated campsite registration and accounting for daily revenue. Operates credit card machine, campsite registration, computer and license sales machine. Prepares reports, correspondence and maintains files. Performs light maintenance and cleaning of office and restroom areas. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division, and Branch rules, regulations, and procedures.

POSTING NUMBER: 15-00347


Qualification Guidelines:


MINIMUM QUALIFICATIONS:
Education:


Experience:

  • One year experience in general clerical, cash handling or customer service.

Licensure:

  • Must possess or be able to obtain, within 30 days of employment, a valid class “C” Texas driver’s license.

NOTE: Retention of position contingent upon obtaining and maintaining required license.

PREFERRED QUALIFICATIONS:
Education:


  • Graduation from High School or GED.

Experience:

  • One year experience in accounting, typing, record keeping and data entry;

  • One year experience using automation equipment or word processing and spreadsheet equipment and software.


Knowledge, Skills and Abilities:

  • Knowledge of general office procedures;

  • Knowledge of administrative and clerical procedures;

  • Knowledge of telephone procedures and etiquette;

  • Knowledge of basic mathematics;

  • Skill in effective verbal and written communication;

  • Skill in using MS Word, Excel and Outlook;

  • Skill in providing quality customer service in a courteous and professional manner;

  • Skill in using standard office equipment;

  • Skill in preparing reports;

  • Skill in managing several projects simultaneously;

  • Ability to maintain confidentiality;

  • Ability to accurately handle cash transactions and account for revenue collected;

  • Ability to accurately follow instructions;

  • Ability to work independently with little or no supervision;

  • Ability to work as a member of a team;

  • Ability to work under stressful conditions;

  • Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.


Additional Information:


WORKING CONDITIONS:


  • Required to work in a public park with overnight camping and day use;

  • Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays;

  • Required to adjust to changing schedules;

  • Required to travel 5% with possible overnight stays;

  • Non-smoking environment in State buildings and vehicles.

ADDITIONAL REQUIREMENTS:
In order to be considered for this position, the following information is required:

  • Submittal of a completed online application;

  • Work history experience MUST be completed in the online application;

  • A scanned copy of official college transcript(s) issued from the registrar must be attached to the online application (if applicable).

NOTE: Resume and professional references may be attached to the online application, but not in place of the completed application. A skills test may be conducted at time of interview.


Texas Parks and Wildlife Department – 21 hours ago




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