Asquith Day Nurseries & Pe-Schools
Key Accountabilities:
Making Outbound calls to obtain feedback and address Parents concerns about Nurseries
Skills and abilities:
Proven administration experience
Good at handling customer concerns and feedback confidently, sympathetically and swiftly.
Good problem solving and negotiation skills
Good people skills to be able to interface with Nursery management and our customers
Good under pressure
Good PC skills including word, excel and email
REPORTS TO Sales Manager
Scope of role
To maximise conversion of customer enquiries and drive growth within existing and past customer groups. Develop a detailed knowledge base of customer needs in order to deliver a personalised introduction to Asquith Day Nurseries & Pre-Schools.
Key Accountabilities
Achieve and exceed Sales targets
Handle incoming customer enquires
Guide any prospective parents through the process of selecting the right Asquith Nursery
Capture and log all relevant customer information
Organise for parents to visit their chosen nurseries
Organise all relevant information to be sent to parents
Brief Nursery Management on a daily basis to communicate parent profiles and needs to facilitate personalised show rounds
Follow up with parents after the show round to gain feedback and convert to registration
Follow up on inactive enquiries
Highlight and act upon opportunities to cross-sell to existing customers and retain or winback leavers
Support registered parents to establish if further assistance is required prior to starting
Continually build, develop, share and maintain in depth knowledge of nurseries in order to provide an expert response to customers
Actively seek and record information on customers including feedback comments on quality of service in order to identify themes and trends and suggest ideas for improvement
Undertake regular data cleansing to ensure information held by the company is accurate and up to date
Provide a consistently high standard of service
Skills and abilities
Ability to sell to customers with a focus on being able to negotiate and overcome objections in an appropriate and professional manner
Strong personality, superb communication skills with a clear, articulate telephone manner and excellent listening skills
Ability to build rapport and a positive and long lasting impression with customers
Professional appearance with a positive, hardworking, willing to learn attitude and able to take direction
Able to work as part of a team and under pressure
Basic understanding of Microsoft Excel
Provide assistance to other departments where required
Able to develop and review process where needed
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