Gainesville Regional Utilities (GRU) currently has an opening for a qualified Customer Accounts Representative to perform clerical work receiving payment of utility bills and establishing and maintaining utility customer accounts.
To qualify for this position you must have graduated from high school or possess an acceptable equivalency diploma, and have two years’ experience in work with extensive public contact, preferably in banking, accounting, or using an on-line computer system.
A typical day of work may include:
- Receiving and processing utility payments and deposits received from customers in person and through the mail
- Processing returned payments to a customer’s account
- Completing a daily analysis report
- Processing wired payments from the bank and voucher payments from Community Agencies
- Counting and prepare all the cashier’s daily monies for deposit to the bank
- Processing Enhanced Messaging Management Applications (EMMAs) from customer service
- Creating re-connect orders
Testing Requirement: This position requires a passing score of “Good” (25 Average Standard Net WPM or higher) on a 10-Key Test given by CareerSource. See below for instructions.
Notes:
- May fill multiple positions
- May establish and eligibility list
Live in our award-winning community and work to enhance the Gainesville way of life!
Testing Requirements: This position requires a 10-Key Test : This test can be taken at CareerSource Florida , 4800 SW 13th Street, Gainesville, Florida. Their phone number is 352-955-2245 (press 5 and then 3). An alternate CareerSource Florida location is in Starke at 819 S. Walnut Street, Phone: 904-964-8092.
Passing score of “Good” (25 Average Standard Net WPM or higher) on the 10-Key test may be delivered to the City of Gainesville’s Human Resources/Organizational Development Department, 222 E. University Avenue (Old Library Building next to City Hall) a PDF may be sent to HR@cityofgainesville.org or by fax, including a cover sheet and the first page of each test, to 352-334-2055 by 6:00 pm on Thursday, June 11, 2015 to be considered for this position.
You will need to re-test if the tests you submitted are dated more than one year ago (before June 11, 2014) or if your current scores on file are not at or higher than “Good” on the 10-Key test . Call HR/OD at 352-334-5077 if you are unsure if your scores are still on file.
Job Description:
NATURE, CLASS, MINIMUM REQUIREMENTS, LICENSES AND NOTES:
SELECTION FACTORS:
NATURE OF WORK
This is clerical work receiving and accounting for cash and negotiable instruments for payment of utility bills and parking fines, and performing varied customer services, and establishing and maintaining utility customer accounts.
CLASSIFICATION STANDARDS
Positions allocated to this classification report to a designated supervisor and work under limited supervision. Work in this class is distinguished from higher classes by its lack of supervisory duties and from lower classes by its emphasis on customer service.
MINIMUM REQUIREMENTS
Graduation from high school or possession of an acceptable equivalency diploma, and two years experience in work with extensive public contact, preferably in banking, accounting, or using on-line computer system, or any equivalent combination of education and experience.
LICENSES/CERTIFICATES
None.
NOTES
None.
ESSENTIAL JOB FUNCTIONS
- Receives and processes utility payments and deposits received from customers in person and through the mail.
- Assists in maintaining accurate work record and files of customer accounts, records, reports, and adjustments.
- Receives and processes monies for parking violation fines.
- Researches account problems through records.
- Processes collection agency payments.
- Corrects, verifies, and reconciles all cash and mail receipts.
- Discusses billing and/or other charges with customers and explains departmental policies, pertinent rules, and regulations.
- Posts payments to various files via computer terminals.
- Attends work on continuous and regular basis.
NON-ESSENTIAL JOB FUNCTIONS
- Reviews, routes, and/or processes correspondence and assists with record disbursement.
- Performs functions found in the office assistant classifications.
Performs other related duties as assigned.
SELECTION FACTORS
- Considerable knowledge of office practices, procedures, and equipment.
- Knowledge of principles of cash collection and control, customer accounting, and on-line computer system.
- Basic knowledge of City utility operations, ordinances, policies, and procedures.
- Skill in handling large sums of cash without loss.
- Skill in use of computer terminals, terminal printers, calculators, 10-key adding machines, microfilm and microfiche equipment.
- Ability to communicate effectively, both orally and in writing.
- Ability to work effectively under pressure.
- Ability to operate mail processing equipment.
Human Resources Department: Signed original on file in Human Resources /
Date
** This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job.
REVISION DATE: 12/1/94
EmoticonEmoticon