Company: Carnival Cruise Lines
City: Miami
State/Province: Florida
Job Description:
Carnival Cruise Lines the “The World’s Most Popular Cruise Line” , is currently seeking Solutions Specialists for our August 24th, 2015 training class. Qualified applicants are responsible for delivering a fun and memorable service experience to our customers over the phone, while focused on achieving high customer satisfaction.
Specialists must have the ability to naturally engage with our callers in order to create the kind of personal connection that builds brand loyalty. Additionally, our team members must be passionate, accountable, trustworthy, growth focused and relationship oriented in order to fit into our high performing contact center culture. If this sounds like you, please apply now. As a Solutions Specialist , you will answer incoming calls from our guests, travel partners and internal team members on existing individual and group bookings.
Specialists will have to:
listen effectively
understand the needs of the caller
be knowledgeable
communicate in a positive and enthusiastic manner
make the caller feel valued
resolve customer service issues using first contact resolution skills
Our fleet of ships sail 365 days a year so we are open 24/7, Monday-Sunday. Work schedules are assigned based on performance and it will be necessary to work weekends, holidays and late schedules. Requirements:
Required Culture Qualifications
Customer centric and service focused
Passionate, committed, enthusiastic
Personable, welcoming, engaging
Positive, can-do attitude, driven, hard worker
Accountable, honest, fair, consistent
Open minded, embraces change and opportunities to grow
Good team player, supportive and shows care and respect for others
Dedicated to making fun and memorable a way of life for our customers, travel partners and each other
Necessary Work Related Skills:
High school diploma or equivalent
E xcellent listening skills
Strong English communication skills (verbal and written)
Creative problem solver
PC literate
Ability to multi-task
Need to enjoy speaking on the phones for long periods of time.
Benefits as a member of the “Fun Team” Work in an exciting, fast paced, fun and evolving contact environment with people of similar focus We have an industry leading benefits program that includes a comprehensive healthcare program and a dental care plan The Company provides the benefit of a 401(k) plan effective from your first day of eligible employment. We also offer a generous company match after one year of service and a discretionary Profit Sharing contribution in your second year of eligible employment Camp Carnival, accredited through the National Association for the Education of Young Children, is our on-site preschool educational program that provides developmentally appropriate educational programming for families of children ages 6 weeks through 5 years of age and up to 12 years of age during school holidays and summer vacation. Camp Carnival also provides a drop-in program for those unexpected childcare conflicts Club Carnival, our on-site Health & Wellness Center, provides a full range of activities including weight training machines, free weights, cardiovascular equipment, an aerobic center, resident massage therapy, certified personal trainers and a wide variety of other programs Carnival also offers a Tuition Reimbursement Program which allows employees to receive up to 75 percent off tuition costs for their company related professional career development We also provide membership to Space Coast Credit Union and we have an on-site cafeteria that serves breakfast and lunch We provide an Employee Stock Purchase plan for eligible employees to purchase Carnival Corporation Common Stock at a discount We also offer our employees Paid Time Off, Sick Time and paid holidays We also offer our employees company-paid term life insurance and long term disability coverage, employee-paid optional life insurance and other voluntary insurance programs Carnival is delighted to offer two complimentary “Fun Ship” cruises a year (based on “space available” and seniority) as well as discounted rates to friends and family in addition to other discounts to local and neighborhood vendors
Carnival Cruise Lines is an Equal Opportunity Employer M/F/D/V/SO
#3142#
#CB# Required Assessment :Assessment Instructions:
1. If there is an assessment link above, Click the FurstPerson Assessment link. A new window will open.
2. “Click” on the “Apply Now” button on this page.
3. Once you receive the confirmation that your application has been submitted, then proceed to complete the assessment in the new window to be considered for this position.
EmoticonEmoticon