Temporary Passenger Information Agents play a highly visible front-line customer service role at PATH terminals and stations. TPIA’s answer customer questions and provide information about PATH service routes, station locations, and fares. They also check customer communications equipment and report malfunctions.
PATH is a 24 hour, 7 days-a-week operation and Temporary Passenger Information Agents will be required to work rotating shifts (am, pm, midnights, weekends, holidays and overtime if necessary).
Qualifications
ELIGIBILITY REQUIREMENTS:
Candidates must possess the following qualifications in order to be considered:
-High School Diploma or GED from an accredited institution.
-Minimum of one (1) year work experience in a customer service role, working in a demanding environment that requires significant interaction with the public
-The ability to work rotating shifts (am, pm, midnight, weekends and holidays).
Qualified candidates will be invited to participate in a written exam. The Passenger Information Agent written exam is designed to measure a candidate’s knowledge in areas such as: Applying Information – The ability to understand and utilize information provided in maps, tables and in writing to respond to specific customer questions; Numeric Facility – The ability to add, subtract, multiply, or divide quickly and correctly; and Written Communication – The ability use correct English grammar, wording and punctuation to clearly and accurately communicate a specific situation in a report.
Successful candidates who qualify on the written exam will be invited to participate in an oral interview designed to measure the candidate’s work experience, skills and abilities in areas such as: Situational Judgment; Problem Sensitivity; Customer Service; Interpersonal Relations; and Oral Communication.
Only candidates who qualify on both the written exam and oral interview will be eligible for further consideration and will be subject to a comprehensive background check.
Compensation & Benefits
The successful candidate will enjoy a starting salary of $17.89 hourly (subject to collective bargaining agreement).
The Port Authority of New York and New Jersey offers a competitive salary and a professional environment that supports development and recognizes achievement.
Temporary Passenger Information Agents are employed as a temporary employee without benefits. You will have the opportunity to apply and test for permanent positions within the PATH system.
How To Apply
PLEASE ONLY APPLY TO THIS POSTING ONCE. IF YOU RECENTLY APPLIED TO JOB ID: 23538, PLEASE DO NOT RE-APPLY TO THIS POSTING.
Note: Permanent/probationary/or temporary Port Authority or PATH employee, you must apply to this position internally.
Interested candidates should apply to this job by clicking on the “Apply Now” button and upload a resume. At the end of the online process, you should receive an acknowledgement of your online application submission. If you do not receive this, acknowledge your online application did not go through correctly and you must re-apply.
Only applicants under consideration will be contacted and subject to a comprehensive background check.
The deadline to apply is on or before December 18, 2015.
EQUAL OPPORTUNITY EMPLOYER
The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.
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