The Customer Service Operations Specialist provides support to the Service managers on the department, providing assistance in terms of documenting and tracking projects/action items, executing customer specific projects as assigned, specifying routine reports to improve understanding of process effectiveness, participating in the redesign of departmental processes to improve efficiency and effectiveness and other tasks as assigned.
- Develop project plans for internal and customer driven projects as necessary, working to determine milestones, duration and deliverables.
- Track progress against project plans, providing routine reporting to the department.
- Document department processes and procedures, working closely with the line managers to capture current methods, developing documents for use by the staff to ensure consistent delivery of support.
- Identify process improvements, reviewing them with department managers for possible implementation.
- Work closely with the other departments to develop routine and ad hoc reporting that provides timely information to support the work of the Services department.
- Provide analysis of reporting to identify both positive and negative trends, escalating to managers as appropriate for action.
- Troubleshoot assigned issues to resolution, recommending both short term fixes and long term process driven solutions.
- Other tasks as assigned
- Works in accordance with Quality System, Corporate and Departmental policies and procedures at all times.
Demonstrates knowledge of laws, regulations and policies including patient privacy protections.
Qualifications:
- Organization, Attention to Detail and Time Usage
- Analytical/Problem Solving abilities
- Interpersonal communications skills
- Exceptional customer service orientation.
- Cooperation/building collaborative relationships
Job Type: Full-time
Required experience:
- Technical Degree or college degree or equivalent exp.: 4 years
Required education:
- High school or equivalent
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