ReCharge is a fast moving small team making ecommerce payments easy for everyone. We currently empower thousands of online stores to sell their products on a recurring basis. We’re experiencing incredible growth – from our start 12 months ago we have bootstrapped our way to processing millions of dollars a week.
We are looking for a Customer Success Engineer who is resourceful; using troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls. You are self driven, with a knack for digging deep into problems. You have a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You’ll help to find convergence in what customers need so we build the highest value product.
Job Description:
- Combining technical expertise with customer service to resolve questions and issues.
- Able to communicate clearly in writing for both technical and non-technical people
- Document and build new tools to improve support flows.
- Identify patterns – recommend improvements, and filter our unimportant issues.
- Authoring Success documentation for our customer facing Help Center.
- Assist with successful on-boarding of new customers.
Requirements:
- Knowledge of HTML, CSS, Javascript (Knowledge of other programming languages a plus)
- 2+ Years experience in a similar role at another SaaS compnay
- Excellent organizational and communication skills.
- Detail oriented, to prove this make sure to add to job application headline “I am detailed oriented”.
- Excellent customer service skills with a polite, patient, caring, calm and professional demeanor.
- Covering US hours (8/9am PST – 4/5 pm PST)
- Language requirements, English fluency (written and spoken)
- Background in the software industry.
Benefits:
- Competitive salaries
- Apple equipment
- Paid time off
- Medical, dental, & vision insurance
- Profit Sharing
- Much more…
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original job » Apply Now
Please review all application instructions before applying to ReCharge.
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» Apply Now
Please review all application instructions before applying to ReCharge.
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