Insurance Customer Service Agent - TOM NEUMANN AGENCY - Wellington, FL

Customer Service / Sales (Wellington)

Insurance Customer Service, Sales Agent (Property & Casualty


Fast paced Allstate Insurance Agency based in Wellington is growing rapidly due to its focus and commitment on ensuring a great customer experience. As part of its expansion, the agency seeks a highly motivated individual with a proven customer service track record.


We take great pride in making sure every service contact shows value to our customers and prospects. We primarily provide auto and home insurance but offer many other personal and commercial lines of insurance including life and financial services. We focus on identifying the needs of the customer.


The successful candidates for this position will be skilled in:


Clearly linking the benefits of product features to the customer’s needs


Building long-term relationships with customers


Ability to provide timely and accurate quotes


Attention to detail is critical


Multitasking


Excellent verbal and written communication skills combined with strong customer focus


Ambition, Motivation and Drive


Bilingual Spanish preferred


Major Holidays, Vacation, Profit Share , 401K


Responsibilities


Meet new business production goals and objectives as established.


Immediately greet all customers, entering the office, in a friendly and helpful manner.


Verify phone numbers, addresses and email addresses with each customer contact and update customer information.


Answer incoming phone calls on the first ring.


Return all phone messages promptly.


Share training and education knowledge and expertise with team members.


Clearly linking the benefits of product features to the customer’s needs


Ability to provide timely and accurate quotes


Customer Insurance Reviews


Attention to detail is critical


Multitasking


Excellent verbal and written communication skills combined with strong customer focus


Building long term relationships with customers


Requirements


We are looking for professional Agents who have:
An active Property and Casualty Customer Service Insurance License 440, or 220, or 20-44


Non-licensed candidates that are willing to acquire a licensed will be considered with a strong background in customer service and or sales


Our customers, prospects, and teammates are counting on you to be here every day with a positive “level 10” attitude. If you’ve ever worked in this type of environment, you know how important goal-setting, teamwork and commitment are to personal success.


If you are at the top of your game, this is the place to be. Don’t miss your chance to join this exciting agency that is both fun and rewarding. This is a great opportunity for the right individual. We’ll help you achieve your goals.


Non-Licensed candidates that are wiling to acquire a license will be considered with a strong background in customer service and or sales


Clearly linking the benefits of the product features to the customer’s needs


Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.


Possess an upbeat, positive and enthusiastic attitude.


Excellent Communication/interpersonal skills.


Professional phone etiquette.


Ability to tactfully handle stressful and difficult situations


Strong communication and negotiation skills


Bilingual, fluent in both English and Spanish is beneficial.



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