Duties and Responsibilities
Supervisor Responsibility
Supervise daily area / department activities in the CSC
Conduct daily work group meetings
Manage allocated labor to maximize productivity
Schedule and control employees to meet labor productivity and overtime targets
Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)
Document and follow up on all department processes in order to implement improvements
Ramp and Dispatch / Account Management
Conduct daily safety audits (A1s)
Ensure compliance with customer specifications, quality standards, FDA, HACCP and other regulations
Ensure on-time and accurate production and/or catering of all flights
Monitor and ensure compliance with ramp safety regulations
Account management responsibilities 30% or less of job
Equipment and Sanitation
Supervise personnel to maintain proper cleanliness of dish-room
Responsible for the delivery system to the other departments
Maintain the equipment storage room
Oversee the loading of carts with beverages and equipment
Materials
Supervise personnel to maintain proper requisition and return processing, as well as handling of product through issuance to production
Ensures food cost control
Participate in determining par levels and order quantities based on airline specs, menu, and vendor lead-time
Tracks product usage, waste, and yield in relation to requisition requirements
Participate in end of month inventory process
Food Production
Supervise personnel to ensure food is produced and assembled in accordance with FDA, USDA, HACCP and airline specification
Ensure on-time and accurate food production to meet Kitchen Ready Times
Conduct daily manpower planning and adjust as necessary to ensure efficient allocation of labor.
Maintain Knife Log and ensure compliance with Knife Policy
Leadership
Ensure that the area of responsibility is properly organized, staffed and directed
Guide, motivate and develop the subordinate employees within the Human Resources Policy
Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
Make the company”s values and management principles live in the department(s)
Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
Participate and support company sponsored initiatives such as GQS, HACCP, Lean Manufacturing, Employee Safety and CBase
Other duties as assigned
Key Performance Indicators
Cost and productivity
Quality score (GQS)
Food cost if applicable
Frequency and severity of work accidents
Days on Hand if applicable
Absenteeism rate
Customer satisfaction
Required Skills
Bachelor’s degree or equivalent knowledge preferred
In addition, one to three years of related work experience in a supervisory role required
Ability to develop and lead others to obtain desired results & achieve budget
Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA and EPA regulations
Proven analytical and leadership skills
Strong interpersonal and communication skills
Excellent verbal, written and organizational skills required combines with an aptitude for multi-tasking
Good knowledge of Microsoft Office and Windows-based computer application
Required Experience
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