The Jewelry Sales associate is responsible for providing outstanding customer service in the Jewelry & Watch Complex. This includes meeting hourly sales and Star Rewards goals on a personal and departmental basis, demonstrating superior product knowledge to customers, building a clientele using the clientele system, offering the customer our extended service plan and creating a shopping experience that will make the customer feel welcome and comfortable. The Jewelry Sales associate will participate in ongoing training via the IPAD as well as attend vendor and trainer facilitated trainings. Additionally, all Jewelry Sales associates participate in all aspects of ensuring the department is operating efficiently including but not limited to processing goods, merchandising, taking price changes, setting and signing sales, doing RTVs, BOPS & Fulfillment.
Essential Functions:
Be proficient in use of all POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app
Be proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own
Assist customers in all aspects of service, and qualify customer needs, figure out what’s right for them by using steps of MAGIC & High Touch Selling
Offer to put purchase on customer’s Macy’s charge account
Suggest additional merchandise to compliment customer selection
Maintain a professional attitude with sincerity and enthusiasm that demonstrates Macy’s commitment to our customer
Participate in pre-selling and sales driving events including trunk shows to maximize sales
Stay informed on current promotional events and sales
Offer and promote benefits of extended service plan to all customers purchasing Fine Jewelry & Watches
Use clientele program to maintain customer profile and contact information to increase personal sales and build solid customer base
Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS
Offer to call other locations if merchandise is unavailable within store or offer Search & Send
Be knowledgeable of and perform sales support functions related to Jewelry (POS procedures, IPad, Ops, AP)
Ensure proper processing, presentation, organization, storing, and replenishment of stock. Maintain Recovery & Fill in Standards
Perform other duties as assigned, including but not limited to watch sizing, ear piercing
Adhere to asset protection programs and procedures to ensure audit compliance
Perform functions in an efficient manner, as directed by the supervisor
Regular, dependable attendance and punctuality
Qualifications:
Education/Experience:
High school diploma or equivalent preferred.
Previous selling experience is required, preferably in fine jewelry.
Communication Skills:
Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Excellent written and verbal communication skills.
Mathematical Skills:
Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator.
Reasoning Ability:
Self-starter, able to work independently and as part of a team and must have good time management skills.
Physical Demands:
This position involves constant moving, talking, hearing, reaching, and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs.
May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and focus adjustment.
Other skills:
Superior organizational and time management skills.
Must be able to multi-task in a fast-paced environment.
Must be able to build relationships and influence others.
Must possess a thirst for knowledge.
Ability to collaborate and function as a member of a team.
Must possess a strong sense of urgency.
Should be comfortable with the use of computers and frequent use of RF equipment.
Work Hours:
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
This job description is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal
Opportunity Employer, committed to a diverse and inclusive work environment.
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