Travel: 75-100% The Team Lead contributes to the successful operation of the Florida Enrollment Broker program. The Team Lead will schedule and conduct educational sessions regarding the Statewide Medicaid Managed Care program; oversee team schedules, provide information to potential Medicaid enrollees, and assist potential Medicaid enrollees to choose a Managed Care Plan. Daily local travel is required. Key responsibilities include: Function as team lead; supporting the assigned supervisor Establish a partnership network with local community-based organizations to co-sponsor educational and Medicaid plan enrollment events Develop public presentations and enrollment materials related to plan selection within the Statewide Medicaid Managed Care Program Conduct group face-to-face choice counseling with potential enrollees Inform potential enrollees by explaining procedures, answering questions, and providing information Respond to requests from the public to provide face-to-face choice counseling Input accurate and timely documentation of daily activities and results in the appropriate Enrollment and Recipient Support System or other related system Follow all approved standard operating procedures and other applicable state and federal regulations Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures Communicate effectively with internal and external clients Maintain accountability, reliability and dependability when performing all assigned job duties Participate in training sessions required by the State and Cognosante The successful candidate will also be expected to: Pass a background check as required for certification Successfully complete mandatory training and certification requirements in allotted timeframe Be available to work flexible/nontraditional hours, such as early mornings, and early evening Employee is expected to undertake any additional duties as they are assigned by their Supervisor Minimum Qualifications Possess an Associates’ degree from an accepted and accredited college or university, or the equivalent of 2 years of customer service experience or experience in a healthcare field and knowledge of Medicaid and managed care programs Ability to demonstrate proficiency in computer literacy, use of relevant computer applications such as MS Office, and use of other types of office technology Additional Qualifications Fluent in English and Spanish/Creole a plus Basic knowledge of healthcare and/or the Florida Medicaid programs Strong communication skills Excellent attendance record Aptitude for learning and utilizing various software tools as needed Must have personal transportation and vehicle insurance Advanced PC skills |
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