GENERAL FUNCTION:
Under supervision of the Senior Vice President of Design & Learning, the Knowledge Manager will lead and manage organization-wide knowledge management initiatives to collect, store and share data and information in a systematic way across the organization, for all projects, across all thematic areas. S/he will work closely with the Program Effectiveness Unit, Program Support Department, and Regional Directors in four offices around the globe to ensure that activities are prioritized and in support of strategic objectives. This person will also work closely with selected field programs to pilot knowledge management initiatives, with potential for periodic travel.
As the Internews Knowledge Manager, the successful candidate will use informational, organizational, technical, and change management skills to help our teams develop, implement, and continually enhance systems for managing knowledge—both to improve Internews’ operations as well as enhance our program effectiveness around the world. S/he will need to be part knowledge librarian, part information architect, and part change agent. S/he will need to be equally comfortable working with people and with data fields.
ESSENTIAL RESPONSIBILITIES:
Knowledge management champion
- Drive day-to-day use and continual improvement of Internews knowledge management systems and tools
- Assess internal practices of knowledge management and establish best practices
- Help drive and support rebuild and ongoing use of intranet and related tools
- Design, execute, and serve as project manager for rollout plan and ongoing implementation
- Produce toolkits and other communications material as necessary to ensure effective access, use and communication of data and information internally and externally
- Coordinate organization-wide knowledge management efforts and help cultivate a culture of learning/sharing
Content librarian
- Serve as focal person to aggregate, organize, and share programmatic data and information across teams, among individuals, and with external audiences as appropriate
- Create standard operating procedures for collection and storage of all types of programmatic data, information, and knowledge
- Support ongoing implementation of knowledge management system
- Manage organizational request and ticketing system to direct staff to resources and content
Data Management
Database Management
- Maintain and administer database and related data tools for programmatic data
- Manage day-to-day data/file hygiene
- Design and develop best practice, processes, and standards for data migration activities as required including mapping, risk assessments etc
- Assist in design, planning and execution of data migration processes as necessary
- Monitor integrity and completeness of data
- Ensure data errors are addressed
Data Gathering, Management and Use in Program Effectiveness
- Collaborate with M&E and other Internews researchers to:
- Create and execute metrics collection strategy to assess program and outcome measures
- Process data collected in the field into standard formats
- Provide expert support and guidance to staff/partners on data analysis, modeling, presentation and communication
- Contribute to evaluating findings of data collected through M&E and reporting initiatives
- Use database systems to perform rigorous data standardization, analytics, and reporting as required
- Support use and analysis of organizational metrics
Capacity Building
- Train staff as necessary on the use of the data/ knowledge management systems
- Coordinate on capacity building efforts with Program Effectiveness Unit
- Learn from others how knowledge management systems need to be improved
ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE:
- Demonstrated experience building and advocating for effective knowledge-sharing systems and practices.
- 5 years of relevant work experience.
- Hands on experience building out IT and other systems and processes designed to capture and disseminate knowledge.
- Highly organized project manager with the ability to prioritize competing demands, meet deadlines, and manage and motivate team members to do the same
- Impeccable professional written and verbal communication skills and understanding of how to tailor one’s message for different audiences; keen attention to detail
- Outstanding interpersonal skills, high emotional intelligence, and ability to build strong relationships and deliver top quality customer service
- Experience communicating deeply technical concepts to technical and non-technical audiences – Passion for effectively communicating data heavy material via user-friendly and usable design
- Experience working in an international, decentralized environment. Flexible and adaptive.
- Capacity to give, receive, and apply constructive feedback
- Advanced proficiency with Microsoft Office, particularly Word, Excel, PowerPoint and Outlook
PREFERRED:
- Strong working knowledge of relational database theory – understanding of database query languages; including hands on use
- Experience acquiring, vetting and cleaning data sets
- Demonstrated understanding of statistics and statistical analysis
- Patient and effective communicator across all levels of an organization
- Experience with Microsoft Sharepoint
Experience with Cloud based file share systems
Familiarity with at least one scripting program such as Python, Ruby or R
Familiarity with application programming interface (API) preferred
Experience with additional database tools or programming languages is a plus
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