Microsoft IT is for those IT professionals and business technology professionals who want to be strategic partners to the business and be the first place to create innovative solutions using all of Microsoft’s products and services. Microsoft IT provides career growth opportunities, a rewarding and flexible work environment so you can better integrate professional and personal life. Unlike other IT organizations, Microsoft IT employees make global impact on thousands of customers and thousands of employees who use Microsoft software and services.
Does the idea of being part of a fast paced and laser focused team chartered with delivering Service Telemetry tooling and insights across Microsoft IT excite you? Are you someone who can leverage multiple disparate technology stacks, data sources and business models to tie together a cohesive monitoring and manageability solution? Are you able to work cross groups, teams, organizations and all of Microsoft to help deliver a simplified customer focused, data driven BI solutions utilizing the latest and greatest technologies? If so, we are interested in having you apply to join our Management, Design and Investigation team within MPSIT (Marketing, Products and Services IT).
We are looking for a technical Sr. Service Engineer to help manage and support our legacy, and in some cases 3rd party or proprietary tool set as IT begins the overall migration to Service Now while in parallel being an active participant in our Service Telemetry pilots and roll out to all of MSIT.
The ideal candidate will need to be well versed in Online Service technologies with an ability to leverage and develop monitoring solutions that enable our business to view end to end service scenarios from the customer’s perspective allowing us to proactively identify and resolve issues. Additionally, strong interpersonal, communication and relationship management skills are a must to help establish and maintain our partnerships with central service offering dependencies, Microsoft Product teams, our partner engineering teams and 3rd party partnerships. Must be a strong team player who can bring concerns to light utilizing data driven approaches.
Primary responsibilities include:
• Short term management and support of MPSIT Marketing and Partner legacy service support systems such as System Center Service Manager, Ops Light - a proprietary asset management system and Keynote Data feeds
• Technical SME and contact on migration of our legacy monitoring tooling to Service Now including integration points, Alerting and Keynote
• Assist on creation of Custom System Center Operations Manager Management packs for application and service instrumentation
• Active engagement with SDO to enable MSIT to support PHX in partnership with MPSIT and ESSIT
• Participation as developer and SME on our MSIT Service Telemetry project in driving how we get the data out and use the data from telemetry including:
o Service Desk
o Customer Experience
o Asimov
o Azure (Ops Insight – App Insight)
Minimum Requirements:
• Excellent written and verbal communication skills
• Experience and knowledge of Microsoft Online Service Technologies: Azure, Windows Operating systems, SQL, .NET Framework, IIS, and their interoperability
• Experience and knowledge of C#, PowerShell etc. languages
• Experience building Online Service Monitoring solutions at Enterprise Scale
• Ability to balance going after the right level of data vs. storing everything to ensure high quality health monitoring at scale
• Ability to develop SCOM custom management packs
• BA/BS in Computer Science, Computer Engineering, Management Information Systems, Information Security or other technical field.
Desired Skills and Experience:
• Good understanding of SCOM as an Online or LOB service health monitoring solution
• Knowledge of System Center Service Manager
• Knowledge of Telemetry solutions such as Azimov, Xpert, Scope, HD Insight, etc…
• Knowledge of competitive technologies such as AWS, Keynote, HTTP watch, Google analytics, Gomez etc.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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