Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.
Are you ready to join our team?
SUMMARY OF DUTIES:
This position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. The ability to maintain a positive, good natured attitude is essential. The incumbent will be responsible for greeting, servicing and general comfort of each passenger. Representative must be comfortable with interacting with customers, speaking on a public address system and using Amtrak computer systems.
Incumbent must be skilled in the processing of all types of Amtrak tickets and must have a thorough understanding of tariffs to properly price tickets. Make ticket reports promptly, properly safeguard company funds and prepare related reports. Incumbent must be qualifies with the operation of Arrow, Railres/Stars and Quik-Trak. Position will be governed by all preventative maintenance of the ticket Printers and Quik-Trak machines. Keep all information racks filled as needed. Perform miscellaneous clerical duties related to the station.
Representative will provide assistance to customers with special needs. Will assist passengers with luggage and boarding trains. Must be proficient with baggage & express and company materials in the station and on/off trains. Must be able to push/pull a baggage cart and operate baggage equipment (i.e. tow tractor, pallet jack and forklift). Will be required to perform janitorial duties.
ESSENTIAL FUNCTIONS:
The incumbent will be responsible for the dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation. Representative must be familiar with the operation of the Passenger Information Display System. The incumbent will ensure all passenger train boarding(s) are timely. Will verify passengers are properly ticketed or have the proper travel documents, and ensure compliance with baggage requirements prior to admission to station platforms. This position will perform other duties as assigned.
WORK EXPERIENCE:
- Must be able to lift 50lbs.
- Must be able to push/pull a baggage cart and operate baggage equipment.
PREFERRED:
Previous work experience in hospitality or transportation industry. Prefer experience in which quality customer service is mandated.
COMMUNICATION AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills.
Requisition ID: 10521
Posting Location(s): Massachusetts
Job Family/Function: Customer Service
Relocation Offered: No
Education Requirements: High School/GED
Travel Requirements: None
Employment Experience Requirements: 1 – 3 years of experience
Amtrak employees power our progress through their performance.
We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.
We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.
All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
POSTING NOTES: Customer Service || No Additional
EmoticonEmoticon