Concentrix is seeking highly motivated customer service representatives with excellent communication skills to assist customers with completing taxes using Turbo Tax. Help with “doing the nation’s taxes” by providing expert guidance and explanations of tax and technical terms to our customers!
Job Duties:
- High quality customer interactions and experiences
- Troubleshoot, resolve issues and address routine Tax Support customer questions.
- Use superb computer skills and multi-tasking abilities
- Actively contribute to the ‘knowledge base content’ by linking, flagging and recommending updates
- Utilize government websites and toolkits to seek out and deliver the right answer to the customer EVERYTIME
- Document customer interactions and properly escalate issues that do not have a known resolution.
- Represent the TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes.
Requirements:
- Must pass online assessments to be considered for employment (testing required)
- Positive/ Can do attitudes only
- College degree preferred (but not required).
- he ideal candidate will have a background in business, finance, accounting, or tax.
- Basic knowledge of tax laws and tax concepts.
- Some experience preparing federal and state returns for individuals (1040) preferred but not required
- Past experience in providing support in a call center environment
- Critical thinking, problem solving
- Persistence and determination
*
- Although this position is a seasonal customer facing position, providing Tax Support to TurboTax Customers, all successful employees will be asked continue work with Concentrix for another firm (permanent job opportunity). Imagine a career where your creative inspiration can fuel BIG innovation. Qualified candidates are encouraged to apply today!
**Pay:
$11.50/hr
Overtime may be available!
**$250 Referral Bonus for EACH person hired in our call center (ask for details!!) Tell ALL of your friends to apply to the call center TODAY!
**YES, we do offer Benefits!
Major Medical
Vision
Dental
PTO Holiday Sick/Personal
Tuition Discounts
401K
**FUN WORK ENVIRONMENT Dress code – Jeans / casual environment
HOURS:
7am to 12:30am, Monday through Sunday
***PROMOTIONS WITHIN THE COMPANY!***
Job Type: Full-time
Salary: $11.50 /hour
Required experience:
- Customer Service : 1 year
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