ESSENTIAL JOB FUNCTIONS are listed below:
1) Major responsibilities: under moderate to limited supervision, perform routine and non-routine administrative duties, following well defined, standard procedures; collect data, compile special reports and request information from other areas; review reports data and information and check for accuracy, file and retrieve information in both hard copy and electronic formats; answer telephone, communicate via email, receive and distribute incoming and outgoing mail; use keyboard to enter data, perform calculations and/or retrieve information; operate a wide variety of office equipment
2) Communication and interpersonal skills: listens to and understands written and verbal instruction; communicates effectively with co-workers and other employees and/or customers outside work area; answers phone calls clearly and with a friendly, helpful tone; works effectively and productively with others; actively helps others with assignments as necessary to maintain department productivity.
3) Customer focus: answers customer’s questions but knows when appropriate to refer questions or issues to others; actively learns the function of the department and each employee’s responsibility to assist customers more effectively; exhibits concern and sensitivity to others.
4) Problem solving and initiative: uses independent judgment, initiative, and knowledge of company needs and goal in accomplishing work assignments, demonstrates appropriate decision making.
BASIC QUALIFICATIONS:
Education requirements are listed below:
- High school diploma or GED
Work Experience requirement listed below:
Six months of post-high school administration experience
This job family requires six months to six years of related experience
Ability to organize data and processes and communicate effectively, both orally and in writing. Displays good analytical and problem solving skills. Demonstrated proficiency with computers and the use of office oriented software products.
OTHER REQUIREMENTS:
The required Pre Employment tests are listed below:
- EEIDEA – SASS Advanced Data Entry/Datab
Physical demand level is Sedentary
Successful completion of the Support and Administrative (SASS) selection tests are required for this position. A review of Employment Testing Information, Test-Taking Tips, and the SASS Practice Tests may be helpful. A link to these materials may be found at AEP.com Careers by selecting Employment testing.
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