Essential Job Functions:
Performs various administrative and customer service duties, including answering telephones, providing information, communication with field workers, preparation/distribution of correspondence, filing, mail, etc.
Receives, processes and/or verifies payments and liens for various City services.
Maintains customer accounts and related records.
Establishes new and/or reopens closed accounts and responds to inquiries.
Sorts, reviews and prepares accurate detailed reports of collections.
Assists customers with accounts and responds to inquiries regarding the services provided by the department.
Performs data entry of assigned work into appropriate computer systems/applications, including work orders, spreadsheets, databases, etc.
Initiates service orders and make routine adjustments in customer data base.
Documents and maintains records related to customer accounts.
Prepares daily reports for use by Department personnel.
Compiles and completes special projects and reports.
(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other related duties as assigned, including City-directed work assignments in the event of a declared emergency.)
Knowledge/Skills/Abilities:
Excellent customer service skills, including ability to communicate effectively, both in person and in writing.
Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
Ability to perform mathematical calculations, prepare statistical summaries and reports.
Ability to work independently under general supervision.
Ability to use business applications (Word, Excel, PowerPoint, etc.) and enter data accurately from a wide variety of source documents.
Ability to understand and carry out complex oral and written instructions.
Ability to plan, organize and use mature judgment in evaluating situations and making decisions in accordance with established policy.
Ability to work occasional nights or weekends.
Ability to establish and maintain effective working relationships with City officials, other employees and the general public.
Education, Experience, Licenses and Certifications:
Graduation from an accredited high school or possess an acceptable equivalency diploma. Three (3) years diversified office experience; one (1) year experience in customer service and public contact work.
(A comparable amount of training, education and/or experience may be substituted for the above qualifications.)
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