Customer Service/Operations - Shipt - Birmingham, AL

Shipt is quickly adding to the cities that we serve and providing the most efficient way for people to shop for groceries. Every single day we change the lives of people by giving them more time to do what they enjoy while leaving the shopping to us! We’re looking for customer service oriented, high achievers to support the Shipt community. You will be the voice of Shipt to our members and shoppers in each city we call home. You are the cornerstone of operations, facilitating success through order and delivery. You will assist Shoppers when they hit a snag, listen to customers as they nearly weep with happiness on their first delivery, and be the first to investigate when something isn’t working. You will report to the Operations manager. You are totally at home in an “all hands on deck” environment and can quickly pivot between different roles and responsibilities. Are you a natural “Chief Attitude Officer” that loves solving problems and finding resolutions? This role is all about bringing happiness to our tight-knit group of customers and shoppers- does this sound like you? Responsibilities: Educate and assist Shoppers in their journey. Utilize email, chat, and phone in communication with members and shoppers. Hold flexible hours and work weekends (Sunday is our peak day). Collect customer feedback, and make suggestions for new features. Troubleshoot and report app bugs and issues. Monitor and lead operations flow from order creation to delivery. Exercise judgement to decide how best to handle order issues. Quickly solve unexpected problems and ensure orders are accurate and on time. Desired skills/experience: You have an active online presence and familiarity with social media. Typing speed and accuracy. Writing background (grammar buffs wanted). You possess the ability to multi-task and think on your feet to provide sound, quick solutions. Customer service mentality with a positive attitude! Support background is a plus but not mandatory. Bachelor’s Degree or equivalent may help. Hourly range is $14.00 to $16.00 per hour* ***This is an in-office role*** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. – original job » Apply Now Please review all application instructions before applying to Shipt.

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