The IT Manager’s role is to ensure the streamlined operation of the IT department in alignment with the business objectives of the organization. Plan, coordinate, and supervise activities of all network, desktop, and telecommunications systems and its associated administrative activities, including implementation and network administration of hardware and software.
The IT Manager will work closely with decision makers to identify, recommend, develop, implement and support cost-effective technology solutions. Coordinate the configuration and operation of all computer devices while providing technical service support; installation, maintenance and software training support.
Basic Responsibilities:
- Responsible for coordinating and managing the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, PCs, operating systems, hardware, software and peripherals.
- Administer baseline user access to network and software including, but not limited to managing active directory and group policy.
- Ensure that PCs are functioning properly and provide users with timely support and resolution.
- Administer and support software applications, working with users to identify and implement solutions or alternatives.
- Recommends existing or new software and hardware technology to contribute to organizational efficiency and end-user experience.
- Develop instructional programs and conducts training for computer users on the use of PCs and software applications.
Network Maintenance:
- Update, monitor and troubleshoot servers.
- Develop and implement IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provision.
- Key lead/liaison for all technology partners/vendors and liaison for employees and programs.
- Ensure that backup, recovery and security procedures are established and functioning.
- Employ asset management by maintaining hardware & software inventory, replacement and repair parts and hardware and software agreements.
Project Management:
- Manage communications systems, networked printers/faxes, phone lines, phone system, etc.
- Utilize on-line project management system.
- Prioritize and manage individual/team workload.
Administrative/Other:
- Assure all capital expenditure equipment and services are budgeted, scheduled on a fiscal basis, requested with proper justification and written approval.
- Manage IT Budget
- Contribute to IT related RFPs and work with Purchasing Manager on vendor review and selection.
- All other duties as assigned.
Qualifications:
- Bachelor’s degree in Information Systems or related field.
Experience Required:
- Three to five years of IT experience, including network management, infrastructure support, data center/server support.
- Experience must include three years supervising, managing, and/or leading people, projects, and/or processes.
Required Knowledge:
- Computer hardware – network infrastructure and user devices.
- Computer software – local, server/network level and web applications.
- Asset security, including intangible data and compliance with privacy regulations.
- Active Directory (admin experience).
- Voice over IP.
- Networking, security software and firewalls.
Skills/Abilities:
- Technical knowledge and capacity.
- Management and leadership skills.
- Keep abreast of new technologies.
- Must have the ability to work well with all levels of the organization.
- Team Player.
- Analytical and problem solving skills.
- Excellent verbal and written communication skills.
- Must have the ability to manage multiple projects.
- Highly organized.
Vehicle/Transportation Requirements:
- Valid driver’s license.
- Auto insurance.
- Reliable vehicle.
- Ability to travel to multiple site locations.
ADA: Easter Seals will make reasonable accommodations in compliance with the Americans with Disability Act of 1990. Unless exempted by the Americans with Disabilities Act, all persons hired for this position are required to possess the ability to perform the physical tasks necessary to treat clients, i.e., bending, floor-sitting, etc., as well as to have the ability to lift up to 50 pounds frequently.
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