Summary
The Office for the Coordination of Humanitarian Affairs (OCHA) is seeking a Marketing & Communication Officer to join their newly formed Shared Digital Services (SDS) team within the Information Services Branch (ISB). OCHA currently maintains multiple web-based platforms that are used in humanitarian response. This position will encompass a range of objectives and thus duties. The position will be responsible for defining and implementing an overarching marketing strategy for the SDS projects, surging onto specific projects to provide direct communication support, preparing and writing internal and external content (e.g. reports and social media), coordinating with other project communication officers for joint projects, community outreach and engagement, as well as aiding in training material development . The role will require in depth conversations with users, collaboration with a wide range of OCHA staff, and careful negotiation between various project owners.
Key Responsibilities
Deliverables
- Support the development of an overarching Marketing Strategy for SDS;
- Define an outreach plan, with related materials, for various SDS projects as they come online;
- Oversee all content posted to public-facing SDS touch points;
- Draft internal and external content (e.g. internal status reports, donor reports, external publications, and social media);
- Work with SDS Designer to develop promotional materials, presentations, brochures, internal/external reports, and other items as required by SDS team members and the overall marketing and outreach plan;
- Surge into joint projects with other teams to provide direct communication support including strategy definition, content creation, and coordination of marketing campaigns;
- Develop, and possibly deliver, training materials on various topics with OCHA staff and partners;
- Support user research and testing; write up findings for review by the technical teams and integration into future development;
Monitor all SDS feedback channels and ensure user feedback is directed to the appropriate team member for action. - Represent SDS at meetings and events globally with presentations, demonstrations and through panel discussions.
- Participate in team meetings and in team forums as required.
Education/Experience/Language requirements
Education:
- A first level university degree (or higher) in marketing, communication, business, social science, international affairs or a related field.
Experience:
- A minimum of one-to-two years of experience within the relevant and related fields. This experience does not need to be professional/paid experience, but rather relevant work. Experience (paid or unpaid) in the humanitarian or development sector would be an asset, but not necessary;
- Strategic knowledge and use of social media is required;
- Experience translating between regular users / public and technical teams would be advantageous. Exceptional communication and negotiation skills;
- Having the capacity to work independently and to take initiative as necessary is preferred;
- Experience working on on distributed teams is desired;
- Working knowledge and experience of Adobe products – Photoshop, Illustrator and InDesign (or equivalents) would be beneficial;
Language:
- Fluency in English is required. A working knowledge of French is an advantage.
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