We invite and encourage all of our prospective applicants to view the YouTube video listed below prior to submitting an application. This video gives a general idea of what an employee hired into this position can expect his/her day-to-day tasks to be. This video is not intended to discourage our prospective applicants from applying, but to give a quick insight as to what this position entails, keeping in mind that this is a roughly 4 minute video of a 12 hour shift of a communications center similar to the one at the Escambia County Sheriff’s Office.
https://www.youtube.com/watch?v=497uMOa8oq0
Examples of Duties:
We invite and encourage all of our prospective applicants to view the YouTube video listed below prior to submitting an application. This video gives a general idea of what an employee hired into this position can expect his/her day-to-day tasks to be. This video is not intended to discourage our prospective applicants from applying, but to give a quick insight as to what this position entails, keeping in mind that this is a roughly 4 minute video of a 12 hour shift of a communications center similar to the one at the Escambia County Sheriff’s Office.
https://www.youtube.com/watch?v=497uMOa8oq0
Receives telephone calls reporting situations, incidences of an emergency nature, or life-threatening nature and directs emergency services, questions caller and solicits information, and receives and routes emergency and non-emergency telephone calls.
Maintains and retrieves information from radio logs, files, and computer programs; disseminates information to appropriate individuals.
Enters information into a computer-aided dispatch system (CAD).
Receives requests from field units for additional information; locates and relays information to field units.
Monitors emergency warning systems and notifies other agencies of situations requiring their attention.
Performs other duties of a similar nature or level.
Typical Qualifications:
High School Diploma or equivalent (G.E.D.), and one (1) year of experience answering phones, performing word processing, and data entry; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Typing speed of at least 35 correct words per minute on a five (5) minute typing test.
We invite and encourage all of our prospective applicants to view the YouTube video listed below prior to submitting an application. This video gives a general idea of what an employee hired into this position can expect his/her day-to-day tasks to be. This video is not intended to discourage our prospective applicants from applying, but to give a quick insight as to what this position entails, keeping in mind that this is a roughly 4 minute video of a 12 hour shift of a communications center similar to the one at the Escambia County Sheriff’s Office.
https://www.youtube.com/watch?v=497uMOa8oq0
License and Certification Requirements:
FCIC/NCIC Certification within six (6) months of employment.
Florida Dept of Health 911 Telecommunicator (within one (1) year of hire date)
Knowledge of: (position requirements at entry)
Customer service principles.
Skills in: (position requirements at entry)
Providing customer service.
Supplemental Information:
Material and Equipment Used:
Modern office equipment.
Positions in this class typically require:
Reaching, standing, walking, fingering, grasping, talking, hearing, seeing and repetitive motions.
Sedentary Work:
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
NOTE:
The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
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