Smart Energy Specialist job - Duke Energy - Charlotte, NC

This position exists to provide technical customer service for and support for Duke Energy’s Renewable program. (Not a Call Center but will be taking inbound calls and respond to emails) across any of the six Duke Energy jurisdictions. Incumbents of this role are the sole interface between the company and the customer, therefore it is vital they understand how to represent the company and have detailed awareness of rates, and regulations, as well as a deep knowledge of all billing systems. Delivering a positive customer experience with Duke Energy. Completing required interconnection request applications through processing and documenting accurately and in a timely fashion all applications and correspondence received. Coordinating with the Duke Energy departments who support the Solar Service Center in order to ensure the desired customer experience is delivered. Gathering, tracking and communicating customer activity in designated tracking tools. Developing and maintaining the skills and training required to resolve Solar Service Center customer issues or inquiries related to Net Metering and billing. Demonstrated ability to work in a customer service role, develop positive working relationships using effective oral and written communication skills while representing the company in a positive and professional manner. Ensure business goals and objectives are accomplished through effective planning, organizing and work monitoring. Track and record customer activity, behavior, inquiries and/or requests in designated tracking tools or spreadsheets. Providing feedback regarding costs, time, vendor issues, and customer experience findings to support learnings reports. Qualifications : Basic Qualifications: Bachelor Degree from an accredited College or University in marketing, business, finance, or equivalent Or 5 years in customer service, business, marketing or equivalent in lieu of degree. Desired Qualifications: 7 years of customer service /customer facing experience in utility or regulated environment. Advanced knowledge of various billing systems and related customer support tools. (CMS, CBIS, CIM, etc.) Advanced knowledge of utility rates schedules and service regulations. Experience working on project teams. Excellent written and interpersonal communication skills. Proven track record of building positive customer relationships, being detailed oriented and possess problem solving and implementation skills. Demonstrated technical knowledge and/or ability working with electrical systems, renewables and other distributed generation. Demonstrated ability to effectively manage multiple projects, tasks and issues simultaneously with a strong emphasis on attention to detail and meeting deadlines. Organized. Possesses a sense of urgency. Maintains composure under stress. Experienced working successfully with a team in multiple work locations. Comfortable working in a “virtual office” environment. Includes flexibility to travel. Demonstrated ability to lead, challenge and achieve results in a matrixed organization. Experienced navigating organizational barriers so that work gets accomplished as planned. Experience gathering, analyzing and accurately evaluating quantitative and qualitative data to make recommendations. Proficient with Microsoft Office products (Outlook, Word, Excel, Access, PowerPoint, SharePoint, and Salesforce.) Duke Energy – 1 day ago – save job

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Duke Energy Carolinas (formerly Duke Power) energizes the Carolinas as well as its parent company’s sales. A part of top US power firm…

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