At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.
We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better. If you’d like to reach more than 50 million customers with your ideas, then Capital One just might be the right move. We’re the world’s first bank where it’s OK to color outside the lines. We disrupted what’s “normal” 25 years ago and we haven’t looked back since.
The Role:
Help us bring ingenuity, simplicity, and humanity to banking! The Capital One 360 Sales Team is the group that helps lead Americans back to saving by providing an incredible Customer experience. This is done by listening to what Customers’ need and by fulfilling that need through providing the right banking solution — either recommending a banking product or completing the appropriate service request. The Sales Team provides that human contact that makes this a great place for Customers to learn what it means to Save Your Money. Customer Experience is priority for us, and this role will allow you to use your personal style in this exciting mission.
As a Customer Experience and Sales Specialist, you will market our contemporary financial products to new and existing customers, based on their individual needs. Responsibilities include achieving your personal sales goals along with the department sales goals. Successful candidates will have excellent communication and interpersonal skills, be independent and self-motivated, and possess a strong and competitive sales drive and a commitment to excellent customer service.
Responsibilities:
– Answer incoming calls and market our banking products to new and existing customers
– Meeting sales targets set by the department each month
– Keep up to date with all product changes and features
– Explain essential account setup procedures
– Explain essential security questions
– Uphold and explain key Customer guarantees
– Efficiently and effectively adhere to all scheduled work activities
– Provide regular feedback from our Customers
This introductory role is the first step in a fulfilling work experience where the Associate can quickly learn new skills and advance to new roles in the Sales Team that layer in more responsibilities and more earning opportunities.
Our Sales Center is open 7 days a week from 8am-10pm. Entry level positions require schedule flexibility which includes evenings and Saturday or Sunday to begin with. The opportunity to move to a day shift and non-weekend hours is performance based. These opportunities may be available within a few months of your hire date.
Capital One offers a competitive benefits package including; medical coverage, 401K, tuition reimbursement and paid time off. Parking is also paid for by Capital One.
Qualifications
Basic Qualifications:
– High School Diploma, GED, or Equivalent Certification, or Military Experience
Preferred Qualifications:
-1 year of banking experience
-1 year of sales experience
– Proficient in Microsoft Office
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
Job Sales
Primary Location United States-Delaware-Wilmington-Benjamin Franklin – Wilmington (18052)
Schedule Full-time
Travel No
Job Posting
Unposting Date
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