Essential Responsibilities:
Provide exceptional customer service
Conduct check-in process for Customers via computer
Verify Customers’ personal identification
Tag, lift, and handle Customer luggage
Announce flight arrivals, departures, and pre-boarding information via the public address system
Communicate with our Customers to keep them constantly informed
Offer ancillary products to our Customers such as “even more speed” and “even more space”
Coordinate various duties with coworkers and other departments to ensure proper handling of Customers
Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turboway, airstairs, etc.
Assist Customers with special needs, e.g. Customers who need assistance in boarding
Comply with ad hoc assignments as requested by the Supervisor or General Manager
Minimum Experience and Qualifications:
High School Diploma or General Education Development (GED) Diploma
One (1) year customer service, volunteer experience or sales experience
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Experience performing under pressure and within fixed time constraints
Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
Depending on location, may need to acquire and maintain a United States Customs Clearance
Strong interpersonal and listening skills
Complete fluency in written and spoken English
Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
Experience using a mouse, computer, keyboard and basic word processing, email and office applications
Legally eligible to work in the country in which the position is located
At least eighteen (18) years old
Pass a ten (10) year background check and pre-employment drug test
Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
Preferred Experience and Qualifications:
Knowledge of customer service principles and practices strongly preferred
Experience working with various forms of payment (cash, credit cards, travelers checks, etc)
Previous airline experience
Bilingual skills
Crewmember Expectations:
Regular attendance and punctuality
Airport environment
Subject to weather and elevated noise levels within airports
Ability to work weekends or irregular shifts
Able to make occasional trips to other locations for training or temporary assignment
Well groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
Equipment:
Computer and other office equipment
Public Address System
Jet bridge and/or air stairs (Customer enplaning/deplaning equipment)
Handheld radios
Free-standing computer kiosks used to identify and process Customer reservations
Light Emitting Diode (LED) screens and signs
Physical Effort:
Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or Seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
EEO is the Law
EEO is the Law GINA Supplement
EmoticonEmoticon